Customer Service Representative

IWS Group; Ten Mile Run (NJ); On-site; USD 38,000 - 54,000; Full time

Job summary

IWS Group in Dayton, NJ is seeking a Customer Service Representative to act as the main contact for customers, handling inquiries, orders, and service requests with professionalism and a customer-first mindset.

The ideal candidate will be organized, detail-oriented, and comfortable communicating by phone, email, and in person. Prior CS experience and MS Office/CRM competency are preferred.

Qualifications

• Previous customer service, office, sales support, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable working with computers, email, Microsoft Office, and other business software.
• Ability to learn new systems and processes quickly.
• Strong problem-solving and decision-making skills.
• Professional, dependable, and team-oriented.
• Ability to remain calm and courteous when handling difficult customer situations.
• High school diploma or equivalent required.

Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels in a professional and timely manner.
• Assist customers with orders, product information, pricing, availability, and general questions.
• Enter and process customer orders accurately and efficiently.
• Track orders and communicate updates, delays, or changes to customers.
• Resolve customer concerns and complaints while maintaining a positive and professional attitude.
• Coordinate with sales, warehouse, shipping, and other internal departments to ensure customer needs are met.
• Maintain accurate customer records, order information, and documentation.
• Follow up with customers as needed to ensure issues are resolved and orders are completed successfully.
• Assist with returns, exchanges, credits, and other customer-service-related requests.
• Identify customer needs and provide appropriate solutions or elevate issues when necessary.
• Maintain a strong knowledge of IWS Group's products, services, policies, and procedures.
• Support the team with administrative and other customer-service-related tasks as needed.
• Maintain professional and positive relationships with customers and coworkers.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Microsoft Office

CRM systems

Order entry

Team oriented

Calm under pressure

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Order entry

Job description

Customer Service Representative (CSR)

Location: Dayton, NJ
Position Type: Full-Time

Position Overview

IWS Group is seeking a professional, dependable, and customer-focused Customer Service Representative (CSR) to join our team in Dayton, NJ. The CSR will serve as a key point of contact for customers, helping ensure a positive experience by providing timely assistance, answering questions, processing orders, resolving issues, and maintaining strong customer relationships.

The ideal candidate is organized, detail-oriented, professional, and comfortable communicating with customers by phone, email, and in person.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels in a professional and timely manner.
• Assist customers with orders, product information, pricing, availability, and general questions.
• Enter and process customer orders accurately and efficiently.
• Track orders and communicate updates, delays, or changes to customers.
• Resolve customer concerns and complaints while maintaining a positive and professional attitude.
• Coordinate with sales, warehouse, shipping, and other internal departments to ensure customer needs are met.
• Maintain accurate customer records, order information, and documentation.
• Follow up with customers as needed to ensure issues are resolved and orders are completed successfully.
• Assist with returns, exchanges, credits, and other customer-service-related requests.
• Identify customer needs and provide appropriate solutions or elevate issues when necessary.
• Maintain a strong knowledge of IWS Group's products, services, policies, and procedures.
• Support the team with administrative and other customer-service-related tasks as needed.
• Maintain professional and positive relationships with customers and coworkers.

Qualifications

• Previous customer service, office, sales support, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable working with computers, email, Microsoft Office, and other business software.
• Ability to learn new systems and processes quickly.
• Strong problem-solving and decision-making skills.
• Professional, dependable, and team-oriented.
• Ability to remain calm and courteous when handling difficult customer situations.
• High school diploma or equivalent required.

Preferred Skills

• Experience with order entry or customer relationship management (CRM) systems.
• Experience working in a wholesale, manufacturing, distribution, or business-to-business environment.
• Strong telephone and email communication skills.
• Bilingual skills are a plus.

What We're Looking For

The ideal candidate is someone who enjoys helping people, takes pride in providing excellent customer service, and can work effectively with both customers and internal teams. A successful CSR at IWS Group should be proactive, reliable, organized, and committed to getting the job done accurately and efficiently.