Customer Service Representative

StaffEx; Tampa (FL); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Medical Benefit

Vision Insurance

Short Term Disability

Long Term Disability

PTO

Holiday Pay

Job summary

A staffing agency in Tampa is seeking a Customer Service/Voter Services Specialist to enhance voter engagement. This role requires excellent communication skills, the ability to handle inquiries, and a minimum of 2 years service experience. The position offers a full-time schedule with various benefits including medical and vision insurance. The ideal candidate is detail-oriented and may also be bilingual. This is an excellent opportunity to contribute to community services.

Qualifications

• 2 years of experience in customer service or a related field.
• Ability to adapt to various software programs.
• Detail-oriented with strong typing abilities.

Responsibilities

• Process voter record changes and updates.
• Respond to inquiries via phone and email.
• Keep records of conversations in a clear manner.

Skills

Customer service experience

Communication skills

Bilingual (English and Spanish)

Education

High School Diploma or GED

Associate's Degree

Job description

Position: Customer Service/Voter Services Specialist

Industry: Elections Office

Assigned Work Location: Tampa, FL 33619

Pay Rate: $17/hr.

Hours: Monday to Friday 8:00am – 5:00pm

Top Reasons You Want to Work as a Customer Service/Voter Services Specialist for the Elections Office:

• Great team environment
• Medical Benefit
• Vision Insurance
• Short Term Disability
• Long Term Disability
• PTO
• Holiday Pay

Customer Service/Voter Services Specialist Job Responsibilities:

• Processes voter record changes and updates
• Responds to voter inquiries via phone, email, and face to face
• Handle inbound and outbound calls in a timely manner
• Keep records of all conversations in our call center database in a comprehensible way
• Other duties as required

What will you need as a Customer Service/Voter Services Specialist?

• 2 years direct customer services/call center experience or an Associate’s Degree from an accredited two-year degree granting college or university
• Working knowledge of general office practices and procedures
• Ability to use a computer and adapt to software programs
• Ability to type efficiently with attention to detail when entering data
• Ability to speak, read and write English effectively
• Ability to multitask between various job duties
• Available to work extended hours, including weekends and overtime when necessary
• Ability to sit for an extended period of time
• Ability to work in a team environment towards a common goal
• Graduation from High School or possession of a GED certificate
• Bilingual English and Spanish is a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Government Administration and Government Relations Services

Referrals increase your chances of interviewing at StaffEx by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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