Customer Service Representative

Acreeair; Tampa (FL); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Competitive Pay

Weekly paycheck

Performance Bonus

Short & Long-Term Disability

Life Insurance

PTO

Employee Assistance Program

Job summary

A service company in Tampa is seeking a Customer Service Representative to handle inbound calls, schedule appointments, and ensure customer satisfaction. Candidates should possess excellent communication skills and a positive demeanor. A high school diploma is required, with an associate's degree preferred. Pay ranges from $16.00 to $19.00 per hour plus bonuses, with a schedule of Monday to Friday including some weekends.

Responsibilities

• Handle inbound customer calls and convert them into scheduled appointments.
• Make outbound calls to schedule or follow up with customers.
• Ensure customer satisfaction through follow-up calls.
• Update customer records with accurate, timely information.
• Maintain communication with dispatch and management.
• Remain calm and professional under pressure.

Skills

Excellent verbal and written communication skills

Positive, professional, and friendly demeanor

Strong problem-solving and multitasking abilities

Self-motivated, organized, and team-oriented

Education

High school diploma or equivalent

Associate’s degree or higher

Job description

Location: Tampa, FL
Schedule: 0800am-500pm. Monday-Friday+ rotating weekends
Pay: $16.00 to $19.00 hourly plus bonuses.

About Acree

Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!

Why join our team?

• Competitive Pay
• Weekly paycheck
• Performance Bonus
• Short & Long-Term Disability + Life Insurance
• PTO
• Employee Assistance Program

What You’ll do:

• Handle inbound customer calls and convert them into scheduled appointments
• Make outbound calls to schedule or follow up with customers
• Ensure customer satisfaction through follow-up calls
• Update customer records with accurate, timely information
• Maintain communication with dispatch and management
• Remain calm and professional under pressure
• Other duties as assigned

What we are looking for:

• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving and multitasking abilities
• Self-motivated, organized, and team-oriented
• High school diploma or equivalent (Associate’s or higher a plus)

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.