Customer Service Representative

prattinternalcareersite; Rock Hill (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance benefits within one month

Paid holidays

401k with partial match

Paid vacation days after six months

Job summary

Pratt Industries in Rock Hill, SC is hiring a Customer Service Representative to process orders and support sales. You will handle customer inquiries, coordinate with internal teams, and maintain accurate files while upholding company policies.

The role emphasizes sustainability, teamwork, and growth, with opportunities to contribute to a broad, nationwide packaging operation.

Qualifications

• High school diploma or equivalent required.
• Experience in a manufacturing setting preferred.
• Data entry experience preferred.
• Experience in the corrugated box industry preferred.

Responsibilities

• Process customer orders accurately and timely.
• Address inquiries and complaints professionally.
• Coordinate with internal teams to fulfill orders.
• Maintain customer files and records.
• Analyze warehouse stock levels and usage.

Skills

Order processing

Customer inquiries

Internal coordination

Policy compliance

Sales support

Education

High school diploma

Tools

Data entry

Job description

Join Our Vision at Pratt Industries

As a Customer Service Representative in Rock Hill, SC, your role at Pratt Industries will be pivotal in achieving our vision of becoming the leading provider of sustainable packaging solutions. Your work will seamlessly integrate our entrepreneurial spirit and collaborative team culture, ensuring you find pride and purpose in what you do every day.

Discover the Intrigue

Behind the scenes, our team thrives on innovation and a passion for excellence, where each member contributes to projects that protect, transport, and drive sales for our customers. You'll be part of a dynamic group that values new ideas and the growth they ignite.

What You'll Give

• Take and process customer orders
• Address inquiries and complaints
• Coordinate with internal teams
• Uphold company policies
• Engage in sales support activities

What You'll Get

• Insurance benefits within one month
• Paid holidays
• 401k with partial match
• Paid vacation days after six months

Key Responsibilities

• Processing billing and purchase orders efficiently
• Maintaining customer files meticulously
• Communicating effectively with customers and sales teams
• Analyzing warehouse stock levels and monthly usage
• Contributing to the growth-oriented and sustainable ethos of Pratt

Seize the Opportunity

If you are driven by a commitment to sustainability and community, and ready to contribute to Pratt's goals while achieving your personal and professional aspirations, we invite you to step into a role that checks all the boxes. Other qualifications for this role include:

• High school diploma or equivalent
• Experience working in a manufacturing industry preferred
• Computer data entry experience preferred
• Experience in the corrugated box industry preferred

Pratt Industries is America's 5th largest paper and packaging company with more than 10,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.

Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.