Customer Service Representative

American Home Contractors; Sully Square (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

American Home Contractors is seeking a Customer Service Representative for a full-time in-office role. This fast-paced position involves managing inbound and outbound customer calls, updating systems accurately, and supporting various departments. Ideal candidates are detail-oriented and tech-savvy, with strong people skills. Join a dynamic team where you will make a significant impact from day one.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Reliable and punctual, must consistently show up on time.
• Detail-oriented, with a focus on accuracy in customer interactions.

Responsibilities

• Handle a high volume of inbound calls and schedule appointments with care.
• Complete 150+ outbound calls per day to follow up with customers.

Skills

Reliability

Proactivity

Attention to Detail

People Skills

Tech Savviness

Tools

Zoho

Job description

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American Home Contractors provided pay range

This range is provided by American Home Contractors. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $23.00/hr

Additional compensation types

Annual Bonus and Commission

Direct message the job poster from American Home Contractors

Customer Service Representative – Fast-Paced, High-Impact Role

Do you thrive in a fast-paced environment, helping people, and staying one step ahead?

American Home Contractors is on the hunt for a Customer Service Representative to join our growing, high-performing team. If you're organized, tech-savvy, and love being the go-to person, this could be your next big move.

Schedule:

Monday–Friday, 9:30 AM to 6:00 PM

Occasional Saturdays from 9:00 AM to 12:00 PM

This is a full-time, in-office position. No remote work.

Ideal Candidates can work from either our Fulton, Maryland office or Chantilly, Virginia, office.

What You’ll Do:

• Be the voice of our company: Handle a high volume of inbound calls, answer questions confidently, and schedule appointments with accuracy and care.
• Drive the follow-through: Each CSR is expected to complete 150+ outbound calls per day once fully trained, no cold calling here, ever. These are warm calls to customers who’ve already contacted us.
• Text in real-time: Use our Podium dashboard to communicate with customers quickly and professionally.
• Keep the system clean: Update our CRM (Zoho) with precise notes and status changes. Mistakes here cause real issues.
• Support every team: You’ll interact with nearly every department, acting as the glue between customers and the rest of the company.

Who We’re Looking For:

• You’re reliable and punctual. Full stop. If you can't show up on time consistently, this won't be the right fit.
• You’re proactive and focused. This is a high-output role. It’s not a place for multitasking on your phone or watching background distractions.
• You thrive under pressure. You can juggle tasks and keep your cool in a fast-paced setting.
• You love tech. You’re confident using systems like CRMs, scheduling tools, and communication platforms.
• You’re detail-obsessed. Accuracy is a must in this role.
• You’ve got people skills. Whether it's on the phone, over text, or in person, you make people feel heard and taken care of.

Bonus Points:

• Experience in appointment setting or a similar call-havy role
• Familiarity with Zoho or similar CRM platforms
• You get a genuine kick out of exceeding expectations

Why Join Us?

• You’ll be part of a tight-knit team with room to grow fast. You’ll make a real impact from day one. And most importantly, you’ll never be bored.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Construction

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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