Customer Service Representative

FASTSIGNS #223801; Strongsville (OH); On-site; USD 28,000 - 33,000; Full time

Job summary

A leading sign franchise in Strongsville is seeking a Customer Service Representative to serve as the initial point of contact for customers. This role involves building long-lasting relationships and assisting in various customer interactions. The ideal candidate should possess strong people skills, be organized, and eager to learn. Compensation ranges from $28,000 to $33,000, with opportunities for personal and professional growth in a dynamic industry.

Qualifications

• Outgoing and responsive demeanor.
• Eagerness to learn and grow.
• Ability to build and maintain relationships.

Responsibilities

• Serve as the initial contact for customers via various channels.
• Prepare estimates and implement work orders.
• Participate in team meetings and execute business plans.

Skills

People skills

Customer relationship building

Listening skills

Documentation

Organization

Job description

Future Opening: Customer Service Representative

Full Time • Strongsville

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative mostly referred to as a "Visual Communications Specialist", you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long‑lasting relationships by turning prospects into customers and then into long‑term clients.

The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in‑person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry‑level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?

Compensation: $28,000-33,000

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

Fast growing industry

Opportunity to work in a variety of roles