Customer Service Representative

3M HEALTHCARE; State College (Centre County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

$100 hiring bonus

$300 cash bonus upon completion of training

Health insurance and prescription plans

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym reimbursement program

Paid holidays, vacation, and sick days

Job summary

U-Haul in State College is seeking a friendly and motivated Customer Service Representative. You will assist customers with U-Haul products, manage rentals, and handle equipment inspections. The role requires a valid driver’s license and offers a supportive work environment.

Benefits include health insurance, 401(k), paid holidays, and ongoing education. Join U-Haul and contribute to exceptional customer service!

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• Ability to assist customers and manage rental equipment.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot.
• Install hitches and trailer wiring.
• Participate in ongoing U-Haul education.

Skills

Customer assistance

Use of technology

Equipment inspection

Driving

Education

High school diploma or equivalent

Tools

Smartphone technology

Forklift

Job description

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

U-Haul Offers

• $100 hiring bonus
• $300 cash bonus (paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores)
• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.