Customer Service Representative

U-Haul; Katy (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul, located in Katy, Texas, is seeking a Customer Service Representative to assist customers with U-Haul products and services. This role includes responsibilities such as managing rentals, cleaning and inspecting equipment, and using technology to streamline customer service.

Minimum qualifications include a valid driver’s license and a high school diploma. U-Haul offers benefits including health insurance, a 401(k) Savings Plan, and various perks like career stability and opportunities for advancement. The position requires some physical exertion but provides on-the-job training.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• Willingness to receive certification for propane filling and forklift driving through U-Haul.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Prepare rental invoices and accept equipment returned from rental.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service skills

Ability to use technology

Problem-solving skills

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift

Job description

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on‑the‑job education.

U‑Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.