Customer Service Representative

U-Haul; Niles (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

$100 hiring bonus

$300 cash bonus for completion of certification

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is looking for a friendly and motivated Customer Service Representative in Niles, Illinois. You will assist customers with U-Haul products, handle rentals, and perform inspections. This role offers on-the-job education and various benefits, including health insurance and bonuses for hiring and certifications.

The ideal candidate should have a valid driver's license, a high school diploma, and be ready for physical demands like moving equipment. Work environment involves some risks, requiring safety precautions.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• Must have a high school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center.
• Use smartphone-based technology to manage rentals.
• Move and hook up U-Haul trucks and trailers.
• Inspect and clean equipment on the lot.
• Prepare rental invoices and accept equipment returns.

Skills

Customer service

Driver's license

Inventory management

Equipment inspection

Education

High school diploma or equivalent

Job description

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

U‑Haul offers

• Hire Fast, Pay Fast
• Schedule two hands‑on working interviews and get paid for each.
• We also offer a $100 hiring bonus.
• In addition, we offer a $300 cash bonus paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

Benefits

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone‑based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.