Customer Service Representative

Concordia Publishing House; St. Louis (MO); On-site; USD 34,000 - 46,000; Full time

Job summary

Concordia Publishing House in St. Louis, MO is seeking a Customer Service Representative who enjoys helping people and solving problems, with the ability to turn routine calls into standout experiences.

In this full-time role, you will handle 50–80 incoming calls daily, process orders, credits, and returns, and collaborate with other teams to resolve issues while staying current on new publications and promotions.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, ideally in a call center environment.
• Excellent communication skills and a detail-oriented, highly organized approach to multi-tasking.
• Strong computer skills, including familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic Excel formulas.
• High energy, enthusiasm, dependability, and adaptability to changing systems and priorities.
• An LCMS background is helpful but not required.

Responsibilities

• Answer 50–80 incoming customer calls per day, resolving order, billing, and account questions with speed, care, and professionalism.
• Process sales orders, credits, returns, and order updates through our order management system.
• Research and resolve customer issues by reviewing orders, invoices, credits, and product information - or by looping in another department when needed.
• Stay current on new publications, product changes, and special promotions to make the right product recommendations to customers.
• Build lasting relationships with a wide range of customers, from individual shoppers to church and school accounts.

Skills

Call center experience

Excellent communication

Detail-oriented

Adaptable

LCMS background helpful

Education

High school diploma

Tools

Microsoft Office Suite

Excel formulas

Job description

Customer Service Representative – St. Louis, MO

Concordia Publishing House | A Ministry of the Lutheran Church–Missouri Synod

Full Time

Do you love helping people find the right answer, even when the day gets busy? Concordia Publishing House is looking for a Customer Service Representative who genuinely enjoys connecting with people and solving problems - someone who can turn a routine call into a great customer experience.

Why Join Us?

As Part Of The CPH Team, You Will Enjoy

• Purpose-driven work supporting Gospel-centered ministry
• A collaborative, caring culture with people who genuinely value teamwork
• Professional growth opportunities
• The chance to make a meaningful impact on churches, schools, and families across the country
• Competitive benefits and work-life balance

What You'll Do

As a Customer Service Representative, you will:

• Answer 50–80 incoming customer calls per day, resolving order, billing, and account questions with speed, care, and professionalism
• Process sales orders, credits, returns, and order updates through our order management system
• Research and resolve customer issues by reviewing orders, invoices, credits, and product information - or by looping in another department when needed
• Stay current on new publications, product changes, and special promotions to make the right product recommendations to customers
• Build lasting relationships with a wide range of customers, from individual shoppers to church and school accounts

What We're Looking For

We're looking for someone with:

• A high school diploma or equivalent
• Previous customer service experience, ideally in a call center environment
• Excellent communication skills and a detail-oriented, highly organized approach to multi-tasking
• Strong computer skills, including familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic Excel formulas
• High energy, enthusiasm, dependability, and adaptability to changing systems and priorities
• An LCMS background is helpful but not required

Be Part of Something Bigger

For more than 150 years, Concordia Publishing House has produced resources that strengthen churches, schools, and families in the Christian faith. As a Customer Service Representative, you'll be the friendly, knowledgeable voice that helps customers get exactly what they need - directly supporting CPH's mission every time you pick up the phone.