Customer Service Representative

EssilorLuxottica; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Competitive bonus/commission plan

Job summary

A prominent eyewear company in St. Louis is seeking a Full-Time customer service representative to provide top quality service. You will engage with customers, process orders, and resolve inquiries. Candidates should have strong communication skills and a high school diploma or equivalent. Previous customer service experience is preferred. This role includes a variety of duties aimed at exceeding customer expectations and enhancing satisfaction.

Qualifications

• Previous customer service experience or relevant training.
• Professional and courteous demeanor in customer interactions.
• Basic proficiency in Microsoft Office with keyboarding skills.

Responsibilities

• Act as representative of Midland Optical to provide top quality service.
• Engage in 50-100 customer interactions daily, including order processing.
• Troubleshoot complex customer issues and communicate with internal teams.

Skills

Customer service

Communication skills

Problem-solving skills

Basic math proficiency

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Position: Full-Time

If you've worn a pair of glasses, we've already met.

General Function

The primary focus of this position is to act as representative of Midland Optical. To provide top quality service to our customers. Duties are usually repetitive, requiring medium to high analysis and use of individual judgment. Specific duties include answering phones, taking orders, assisting customers with inquiries and following through on customer inquiries. Supervision ranges from close to general.

Major Duties & Responsibilities

• Perform all duties in compliance with company policies, maintaining punctuality and availability for overtime as needed.
• Engage in 50-100 customer interactions daily, including price quotes, order processing, adjustments, cancellations, and shipping instructions.
• Provide excellent written and verbal communication, ensuring positive customer experiences and driving revenue growth.
• Resolve customer issues using department tools, expertise, and business judgment to enhance satisfaction and retention.
• Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary.
• Serve as a positive role model, demonstrating continuous improvement and supporting company objectives.
• Ensure productivity and quality standards are met to exceed customer expectations.
• Use courteous, professional language and work effectively within a team environment.
• Troubleshoot complex customer issues, manage late job lists, and communicate with internal teams to expedite solutions.
• Investigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories.

Basic Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience or relevant training.
• Strong communication skills, including the ability to write and comprehend short correspondence.
• Professional and courteous demeanor in customer interactions.
• Basic math proficiency and ability to multitask effectively.
• Strong judgment and decision-making skills.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Keyboarding skills, including 10-key and typing speed of 35-40 WPM.

Preferred Qualifications

• 2-4 years of customer service experience.
• Experience in a telephone or direct customer contact role.
• ABO Certification.

Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Employees may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Employment Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.