Customer Service Representative

SBM Management Services, LP; Springfield (NE); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Benefits package

Job summary

SBM Management Services, LP is seeking a Customer Service Representative focused on cleaning and sanitation. The role covers routine duties on a daily schedule, operating cleaning equipment, and maintaining a clean, safe area.

Ideal candidates may have 3–6 months of training or experience, with no strict education requirement. A valid driver’s license, safety training, and forklift certification can be a plus. Bilingual skills are a plus; strong communication is essential.

Qualifications

• Education not strictly required; training or experience of 3–6 months preferred or equivalent.
• Valid driver’s license and safety/task training certifications may be required.
• Bilingual abilities are a plus; strong reading and written communication are needed.
• Knowledge of cleaning methods, equipment upkeep, and chemical safety is expected.

Responsibilities

• Perform duties on the daily schedule.
• Operate motorized cleaning equipment.
• Maintain cleanliness and safety in assigned area.
• Report incidents and hazards to supervisor.
• Follow safety rules, policies, and procedures.
• Work as part of a team to complete tasks.
• Maintain a professional appearance and conduct.

Skills

Communication skills

Reading instructions

Teamwork

Bilingual

Education

No specific education requirement

3–6 months training or experience

Tools

Forklift certification

Driver's license

Safety training certification

Cleaning equipment operation

Job description

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co‑workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch‑list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education and/or Experience: No specific education requirement; 3–6 months training or experience preferred or equivalent combination of education and experience.
• Certificates, Licenses, Registrations: May be required to have a valid driver’s license, completed all safety and task training certification, or forklift certification.
• Knowledge, Skills, and Abilities: Bilingual a plus; ability to read and interpret instructions, procedures, manuals, and other documents; strong verbal and written communication skills; knowledge of cleaning methods and equipment and willingness to share with team; knowledge of the upkeep and care of cleaning equipment; knowledge of cleaning compounds and chemicals and their safe, efficient use.
• Supervisory Responsibilities: None.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to sit and talk or listen and must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation & Shift

Monday‑Friday: 6:00 am – 2:30 pm

$16‑$17 per hour

Benefits

SBM offers comprehensive benefit packages. For information about SBM’s benefits, please visit SBM’s website at: www.sbmmanagement.com/careers Careers – SBM

Equal Employment Opportunity

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.