Customer Service Representative

SBM Management Services, LP; Rocky Point (NC); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Comprehensive benefit packages

Job summary

A cleaning service provider in Rocky Point, NC is seeking a Customer Service Representative. The role involves maintaining cleanliness in assigned areas, operating cleaning equipment, and ensuring compliance with safety protocols. Ideal candidates have 3-6 months of relevant experience and strong communication skills. The position offers a schedule from Monday to Friday, with compensation ranging from $15.00 to $16.00 per hour and a range of benefits including comprehensive packages.

Qualifications

• Ability to read and interpret instructions and manuals.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and willingness to share.

Responsibilities

• Perform all duties listed on the daily schedule.
• Operate motorized cleaning equipment.
• Maintain clean work area.

Skills

Bilingual

Verbal communication skills

Knowledge of cleaning methods

Knowledge of cleaning compounds and chemicals

Education

3–6 months training or experience

Job description

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co‑workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch‑list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Title

Customer Service Representative

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

No specific education requirement, 3‑6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willingness to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use
• Understand reporting systems, and of the environment

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation and Shift

Monday – Friday, 7:00 am – 3:30 pm

$15.00–$16.00 per hour

Additional Requirements

Per site requirements, must be able to lift 30 lbs. Must be able to gain access to Controlled Access Area.

Benefits

SBM offers comprehensive benefit packages. For information about SBM’s benefits, please visit SBM’s website at:
www.sbmmanagement.com/careers Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.