Customer Service Representative

SBM Management Services, LP; San Mateo (CA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Comprehensive benefit packages

Job summary

A leading cleaning services provider is looking for a Customer Service Representative in San Mateo, California. This role involves maintaining cleanliness and sanitation and operating cleaning equipment. Ideal candidates will have some training or experience, possess strong communication skills, and may need to hold a driver's license. The position offers a shift from Monday to Friday with an hourly wage ranging from $19.00 to $20.00 and benefits including comprehensive packages.

Qualifications

• No specific education requirement is noted; training or experience is preferred.
• Valid driver’s license may be required, along with safety and task training certifications.
• Forklift certification might be necessary.

Responsibilities

• Perform all duties listed on daily schedule.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of assigned area.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.

Skills

Bilingual

Verbal and written communication skills

Knowledge of cleaning methods and equipment

Education

3-6 months training or experience

Tools

Cleaning equipment

Personal protective equipment

Job description

Title

Customer Service Representative

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co‑workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch‑list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment

Education and/or Experience

No specific education requirement; 3-6 months training or experience preferred, or an equivalent combination of education and experience.

Certificates, Licenses, Registrations

May be required to hold a valid driver’s license. Completed all safety and task training certifications. Forklift certification may also be required.

Knowledge, Skills, and Abilities

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willingness to share with team
• Knowledge of the upkeep and care of cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions. The employee is frequently required to sit, talk, or listen and must be able to lift or move up to 35 pounds. Reasonable accommodations may be made for individuals with disabilities. The work environment may involve exposure to cleaning chemicals and noise.

Compensation and Shift

Shift: Monday‑Friday, 7:00 pm–3:30 am
Hourly rate: $19.00–$20.00

Benefits

SBM offers comprehensive benefit packages. For information about SBM’s benefits, please visit SBM’s website at www.sbmmanagement.com/careers.

SBM Management Services, LP and its affiliates are proud to be equal‑opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.