Customer Service Representative

Standard-Materials-Group; Springdale (AR); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive base pay

Sign on bonus $1500

Comprehensive benefits package

PTO

401(k)

Résumé du poste

Standard Materials Group, Inc., a CRH company, seeks a Customer Service Representative in Springdale, AR to join the operations team. You will respond to inquiries, process orders, assist drivers with routes and schedules, and build strong relationships with customers and internal teams.

This fast-paced role emphasizes accuracy, safety, and teamwork with a $20/hour wage, a $1500 sign-on bonus, and comprehensive benefits including PTO and a 401(k).

Qualifications

• High school diploma or GED is required; college coursework preferred.
• 2-4 years’ experience in dispatching or logistics, preferably construction materials.
• Valid state driver’s license and clean driving record.
• Must be 18+ and pass pre-employment screening.

Responsabilités

• Respond to customer inquiries by phone with professionalism and a solutions-oriented approach.
• Process detailed, accurate orders and advise on product availability and delivery schedules.
• Assist drivers with routes and site locations.
• Build strong relationships with customers, foremen, and internal teams.
• Monitor inventory across plants and worksites and coordinate with maintenance.
• Track driver timecards and schedules; support DOT-related tasks.
• Support hiring by screening applicants and participating in driver meetings.

Connaissances

Customer service

Dispatching

Logistics

Inventory management

Communication

Safety-conscious

Formation

High school diploma or GED

AA degree or college coursework preferred

Outils

MS Office

Word processing

Spreadsheets

Databases

Description du poste

Requisition ID529758-Posted10/09/2026-AMAT-Standard Materials Group-Full Time-Customer Service-United States-Arkansas

Standard Materials Group, Inc. is a CRH company producing and providing Ready Mix and Materials transportation serving Arkansas and Oklahoma. Standard Materials Group, Inc. and its founding companies have been serving our customers since early in the 20th Century and look forward to continued success in the 21st Century!

Join Our Team and Grow Your Career in a Dynamic, Supportive Environment

Who We Are

We are a leading provider of ready-mix, construction, asphalt, paving, and sand & gravel solutions, dedicated to delivering excellence to our customers and supporting our valued team members. We are seeking a motivated and resourceful Customer Service Representative to join our operations team and help drive our continued success.

Why Join Us?

• Competitive pay is $20 an hour, with opportunities for advancement.
• $1500 Sign on Bonus
• Supportive team environment and ongoing training.
• Chance to play a vital role in serving the construction industry and building lasting relationships.
• Comprehensive benefits package available.
• Paid Time Off (PTO) to support work-life balance.
• 401(k) retirement plan with company contribution.

What You’ll Do

• Respond to customer inquiries by phone with professionalism, positivity, and a solutions-oriented approach.
• Process detailed and accurate orders, providing guidance on product availability, plant locations, and delivery schedules.
• Assist drivers with navigating delivery areas and identifying optimal routes to job sites.
• Develop strong relationships with customers, foremen, and internal teams to ensure seamless service and repeat business.
• Monitor inventory and materials at various plants and worksites, coordinating with the construction division to meet project needs.
• Track and review driver timecards and service hours, supporting compliance and operational efficiency.
• Coordinate driver schedules, random drug tests, and DOT physicals as needed.
• Support hiring efforts by screening applicants and participating in driver meetings to foster communication and engagement.
• Collaborate with maintenance teams to schedule equipment repairs and with payroll to ensure accurate timekeeping.
• Demonstrate reliable attendance and flexibility to meet business needs, including occasional nights and weekends.

Your Qualifications

• High school diploma or GED required; AA degree or college coursework preferred.
• At least 2-4 years’ experience in a dispatching or logistics environment, preferably related to construction materials.
• Valid state driver’s license and a clean driving record.
• Must be 18 years of age or older and able to pass pre-employment physical, drug screening, and background check.

What You Bring

• Exceptional verbal and written communication skills.
• Ability to build rapport at all levels—from customers and drivers to management and support staff.
• Proficiency with computers, office equipment, and relevant software (word processing, spreadsheets, databases).
• Familiarity with truck and plant capacities, inventory management, and the nuances of asphalt, paving, construction, and related products.
• Strong critical thinking skills—able to analyze issues and make decisions independently under pressure.
• Dedication to safety, teamwork, and maintaining a consistent work schedule.

Work Environment & Physical Demands

• Fast-paced office setting, sometimes requiring multitasking and quick decision-making.
• Regularly uses hands, sits for extended periods, and communicates clearly (in person and via phone).
• Occasional standing, walking, and light physical activity.
• May be exposed to moderate noise levels.

The above is intended to describe the general nature and level of work. Other duties may be assigned as needed. Reasonable accommodation is available for qualified individuals with disabilities.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Standard Materials Group, Inc., a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.