Customer Service Representative

CRH; Springdale (AR); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Sign-on Bonus

PTO

401(k)

Benefits package

Career growth

Training

Job summary

Standard Materials Group, Inc., a CRH company, is seeking a motivated Customer Service Representative to join our Arkansas operations team. You will respond to customer inquiries by phone, process detailed orders, and guide customers on product availability, plant locations, and delivery schedules.

You’ll collaborate with drivers, foremen, and internal teams to ensure reliable service, monitor inventory across plants and worksites, and support scheduling, timekeeping, and safety compliance.

Qualifications

• High school diploma or GED required.
• 2–4 years in a dispatching or logistics environment.
• Valid state driver’s license and a clean driving record.
• Must be 18 years of age or older and able to pass pre-employment physical, drug screening, and background check.

Responsibilities

• Respond to customer inquiries by phone with professionalism and a solutions-oriented approach.
• Process detailed and accurate orders, guiding on product availability, plant locations, and delivery schedules.
• Assist drivers with routing and identifying optimal delivery routes to job sites.
• Develop strong relationships with customers, foremen, and internal teams for repeat business.
• Monitor inventory and materials across plants and worksites; coordinate with construction to meet project needs.
• Track and review driver timecards and service hours; support compliance and efficiency.
• Coordinate driver schedules, random drug tests, and DOT physicals as needed.
• Support hiring by screening applicants and participating in driver meetings.
• Collaborate with maintenance and payroll to ensure accurate timekeeping and equipment scheduling.
• Demonstrate reliable attendance and flexibility, including occasional nights and weekends.

Skills

Customer service

Communication

Dispatching

Teamwork

Office software

Education

High school diploma or GED

Tools

Office software

Job description

Job ID: 529758

Standard Materials Group, Inc. is a CRH company producing and providing Ready Mix and Materials transportation serving Arkansas and Oklahoma. Standard Materials Group, Inc. and its founding companies have been serving our customers since early in the 20th Century and look forward to continued success in the 21st Century!

Who We Are

We are a leading provider of ready-mix, construction, asphalt, paving, and sand & gravel solutions, dedicated to delivering excellence to our customers and supporting our valued team members. We are seeking a motivated and resourceful Customer Service Representative to join our operations team and help drive our continued success.

Why Join Us?

• Competitive pay is $20 an hour, with opportunities for advancement.
• $1500 Sign on Bonus
• Supportive team environment and ongoing training.
• Chance to play a vital role in serving the construction industry and building lasting relationships.
• Comprehensive benefits package available.
• Paid Time Off (PTO) to support work-life balance.
• 401(k) retirement plan with company contribution.

What You’ll Do

• Respond to customer inquiries by phone with professionalism, positivity, and a solutions-oriented approach.
• Process detailed and accurate orders, providing guidance on product availability, plant locations, and delivery schedules.
• Assist drivers with navigating delivery areas and identifying optimal routes to job sites.
• Develop strong relationships with customers, foremen, and internal teams to ensure seamless service and repeat business.
• Monitor inventory and materials at various plants and worksites, coordinating with the construction division to meet project needs.
• Track and review driver timecards and service hours, supporting compliance and operational efficiency.
• Coordinate driver schedules, random drug tests, and DOT physicals as needed.
• Support hiring efforts by screening applicants and participating in driver meetings to foster communication and engagement.
• Collaborate with maintenance teams to schedule equipment repairs and with payroll to ensure accurate timekeeping.
• Demonstrate reliable attendance and flexibility to meet business needs, including occasional nights and weekends.

Your Qualifications

• High school diploma or GED required; AA degree or college coursework preferred.
• At least 2-4 years' experience in a dispatching or logistics environment, preferably related to construction materials.
• Valid state driver's license and a clean driving record.
• Must be 18 years of age or older and able to pass pre-employment physical, drug screening, and background check.

What You Bring

• Exceptional verbal and written communication skills.
• Ability to build rapport at all levels—from customers and drivers to management and support staff.
• Proficiency with computers, office equipment, and relevant software (word processing, spreadsheets, databases).
• Familiarity with truck and plant capacities, inventory management, and the nuances of asphalt, paving, construction, and related products.
• Strong critical thinking skills - able to analyze issues and make decisions independently under pressure.
• Dedication to safety, teamwork, and maintaining a consistent work schedule.

Work Environment & Physical Demands

• Fast-paced office setting, sometimes requiring multitasking and quick decision-making.
• Regularly uses hands, sits for extended periods, and communicates clearly (in person and via phone).
• Occasional standing, walking, and light physical activity.
• May be exposed to moderate noise levels.

The above is intended to describe the general nature and level of work. Other duties may be assigned as needed. Reasonable accommodation is available for qualified individuals with disabilities.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Standard Materials Group, Inc., a CRH Company, is an affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.