Customer Service Representative

Timberland Bank Master; South Hill (WA); On-site; USD 25,000 - 30,000; Part time

Job summary

Timberland Bank in South Hill, WA is seeking a part-time Customer Service Representative/teller to provide exceptional service, handle deposits, withdrawals, and basic inquiries while following banking regulations.

You will cross-sell bank products, verify endorsements, and maintain accurate cash handling logs in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Less than 1 year previous customer service experience
• Less than 1 year previous cash handling experience
• Must take/pass entry level teller assessment test within the first 90 days.

Responsibilities

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Process withdrawals.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Balance drawer daily.

Skills

Customer service

Cash handling

Communication

Attention to detail

Education

High School diploma

Job description

Job Details

Level: Entry

Job Location: South Hill 32 - Puyallup, WA 98373

Position Type: Part Time

Education Level: High School

Salary Range: $18.00 - $22.00 Hourly

Job Category: Banking

Customer Service Representative

Department/Location

Customer Service / South Hill

Employee Reports to

Branch Operations Manager

FLSA

Hourly; Non-Exempt position

Status

Full-Time 50 Hours

Rate of Pay

$18.00-22.00 an hour

Summary/Objective

Provides exceptional customer service by actively offering Timberland Bank products and services while performing all essential functions and job duties.

Essential Job Functions

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Process withdrawals.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue personal money orders and cashier’s checks for U.S. Savings Bonds.
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly supplied.
• Close accounts when requested.
• Follow procedures for removing accounts for dormancy.
• Balance drawer daily.
• Redeem US. Savings Bonds.
• Maintain appropriate currency logs.

Qualifications/Requirements

• High School diploma or equivalent.
• Less than 1 year previous customer service experience
• Less than 1 year previous cash handling experience
• Must take/pass entry level teller assessment test within the first 90 days.

Knowledge, Skills & Abilities

• Ability to exercise good judgement in making decisions.
• Ability to protect and maintain confidential information.
• Ability to work under pressure, prioritize and meet deadlines.
• Ability to communicate on a telephone
• Ability to write, speak, read and hear
• Ability to stand for long periods of time.
• Ability to lift up to 20 lbs. overhead
• Ability to type/word process

Physical Demands

To successfully perform the essential duties of this position, an individual must be able to meet the physical demands listed below. While some absences may be protected by federal, state and/or local laws, regular attendance is an essential function of the job. Reasonable accommodation may be provided to assist individuals with disabilities to perform essential job functions.

Work Environment

The duties of the job are performed on premises and in an office setting.

What We Offer

Based on eligibility, Timberland Bank offers a comprehensive benefits package including medical, dental, vision, 401k, vacation/paid sick leave and other great benefits with employee only. Timberland Bank is a family-friendly employer. Our employees enjoy competitive compensation and an excellent benefits package including:

• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• Paid Birthday Day Off
• Two pay periods per month
• Paid sick leave
• 401k and employee stock ownership plans
• Paid training and advancement opportunities
• Numerous employee only banking benefits

Disclaimer

This job description is intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.