Customer Service Representative

Timberland Bank Master; Hoquiam (WA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, Vision and Dental Insurance

Paid vacation and holidays

Paid Birthday Day Off

Two pay periods per month

Paid sick leave

401k and employee stock ownership plan

Paid training and advancement

Numerous employee only banking perks

Job summary

Timberland Bank in Hoquiam, WA seeks an Entry Level Customer Service Representative to handle deposits, withdrawals, and general banking inquiries. You will verify cash, issue receipts, and ensure funds availability according to regulations while delivering exceptional service.

The role involves cross-selling bank products, maintaining accuracy in cash handling, and supporting branch operations. A high school diploma and minimal prior experience are required, with an assessment within 90 days.

Qualifications

• High School diploma or equivalent.
• Less than 1 year customer service experience.
• Less than 1 year cash handling experience.
• Must pass entry level teller assessment within 90 days.

Responsibilities

• Receive checking and savings deposits; verify cash and endorsements, issue receipts.
• Examine checks deposited and determine funds availability per regulations and hold notices.
• Process withdrawals.
• Identify counterfeit currency.
• Answer inquiries regarding rates, charges, and account histories while following privacy policies.
• Cross-sell bank products and services and refer complex issues to appropriate department.
• Balance drawer daily and maintain currency logs.
• Refer customers to proper departments for unresolved issues.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Education

High School diploma or equivalent

Job description

Job DetailsLevel: EntryJob Location: Timberland Bank HQ - Hoquiam, WA 98550Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $22.00 HourlyJob Category: BankingCustomer Service Representative

Department/Location: Customer Service / TBD

Employee Reports to: Branch Operations Manager / Supervisor

FLSA: Hourly; Non-Exempt position

Status: Full-Time 76-80 Hours

Rate of Pay: $18.00-22.00 an hour

Summary/Objective: Provides exceptional customer service by actively offering Timberland Bank products and services while performing all essential functions and job duties.

Essential Job Functions:

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Process withdrawals.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue personal money orders and cashier’s checks for U.S. Savings Bonds.
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly supplied.
• Close accounts when requested.
• Follow procedures for removing accounts for dormancy.
• Balance drawer daily.
• Redeem US. Savings Bonds.
• Maintain appropriate currency logs.

QualificationsRequirements:

• High School diploma or equivalent.
• Less than 1 year previous customer service experience
• Less than 1 year previous cash handling experience
• Must take/pass entry level teller assessment test within the first 90 days.

Knowledge, Skills & Abilities:

• Ability to exercise good judgement in making decisions.
• Ability to protect and maintain confidential information.
• Ability to work under pressure, prioritize and meet deadlines.
• Ability to communicate on a telephone
• Ability to write, speak, read and hear
• Ability to stand for long periods of time.
• Ability to lift up to 20 lbs. overhead
• Ability to type/word process

Physical Demands: To successfully perform the essential duties of this position, an individual must be able to meet the physical demands listed below. While some absences may be protected by federal, state and/or local laws, regular attendance is an essential function of the job. Reasonable accommodation may be provided to assist individuals with disabilities to perform essential job functions.

Work Environment: The duties of the job are performed on premises and in an office setting.

What We Offer:

• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• Paid Birthday Day Off
• Two pay periods per month
• Paid sick leave
• 401k and employee stock ownership plans
• Paid training and advancement opportunities
• Numerous employee only banking benefits

Disclaimer: This job description is intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.