CUSTOMER SERVICE REPRESENTATIVE

Sunset Finance; Augusta (GA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401K

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Paid time off

Job summary

Sunset Finance is seeking a motivated Customer Service Representative to support loan applications, credit investigations, and payments processing. The role offers a lucrative compensation structure including base pay, monthly bonus and annual bonuses, with clear advancement toward branch management.

Ideal candidates will have excellent communication and sales skills, strong data entry and computer abilities, and a high school diploma.

Qualifications

• High school diploma or equivalence required.
• Excellent spelling, computer and data entry skills.
• Strong communication, sales and problem solving abilities.
• Ability to prepare for management and potential branch leadership.
• Previous experience in customer service, collections, or finance is a plus.

Responsibilities

• Wait on customers, take applications, investigate credit and take payments.
• Refinance loans and assist with delinquent work and advertising mailings.
• Maintain master cash drawer, bank deposits and daily transactions.
• Complete loan documents and close refinance loans.
• Prepare daily cash deposits and balance cash drawers.
• Answer telephone calls and post customer payments.
• Provide loan status information to customers and creditors.

Skills

Excellent communication

Sales skills

Problem solving

Leadership potential

Data entry

Computer skills

Education

High school diploma or equivalent

Job description

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you a Top Performer that meets the following requirements?

*401K, Health, Dental, Vision, Short- and Long-Term Disability, and Paid Time Off!

REQUIREMENTS/QUALIFICATIONS

Qualified candidates must be "A GO GETTER" with excellent personality, communication, sales skills, problem solving skills, the ability to lead and must possess a strong desire to succeed! Excellent spelling, computer, data entry, and the ability to complete tasks effectively, efficiently, and thoroughly with little to no supervision. The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all employees as potential branch managers. CSR's who receive first consideration for promotion are those who excel not only at their own job but understand the positions of AM and Manager. A high school diploma or equivalence is required. Previous experience in customer service, collections, or the finance industry a plus.

JOB SUMMARY

The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions.

DUTIES & ESSENTIAL JOB FUNCTIONS

1. Solicit loans on the telephone and at the counter.
2. Must answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail. Answers the telephone.
3. Other duties include opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.
4. Completes loan documents and closes current refinance loans.
5. Prepares daily deposits of cash and checks.
6. Maintains and balances correct amount and denominations of money in cash drawers daily.
7. Maintains loan standard report daily.
8. Telephones past due customers

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.