Customer Service Representative

Wheeler Fleet Solutions; Somerset (Somerset County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Time Off

Well-Being

Family Support

Education

Financial Security

Healthcare Coverage

Flexibility

Peace of Mind

Rewarding Careers

Job summary

Wheeler Fleet Solutions in Somerset, NJ is seeking a Customer Service representative to handle all aspects of customer service and support the sales team. You will take calls, place orders, process emails, and work with customers to determine stocking levels, resolve issues, and maintain accurate records.

The role emphasizes a professional, service-oriented approach and requires basic MS Office skills and a customer-focused attitude.

Qualifications

• High school diploma or GED required.
• Ability to demonstrate organizational skills.
• Basic knowledge of Microsoft Office Suite.
• Customer-oriented attitude.
• Pass background check and drug test.

Responsibilities

• Answer customer calls and follow up as needed.
• Place and coordinate customer orders.
• Process customer emails.
• Strive to increase customer experience.
• Determine proper stocking levels with customers.
• Follow-up with customers on the same day of the original call.
• Forward calls to research when needed.
• Convey part quality concerns to the appropriate department.
• Document, monitor and resolve customer complaints/escalations.
• Maintain customer master records.
• Process returns and errors.
• Perform other duties as assigned.

Skills

Customer service

Phone support

Organizational skills

Microsoft Office Suite

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office Suite

Job description

• SUMMARY:** The overall purpose of the Customer Service role is to process all aspects of customer service and providing sales team support. The purpose of this position is to represent Wheeler in a professional and expert manor as a supplier, information resource and customer service-oriented company.

• SUMMARY:** The overall purpose of the Customer Service role is to process all aspects of customer service and providing sales team support. The purpose of this position is to represent Wheeler in a professional and expert manor as a supplier, information resource and customer service-oriented company.

Duties & Responsibilities

• Responsible for taking customer calls and required follow up
• Place/coordinate customer orders as needed
• Process customer emails
• Attempts to increase customer experience
• Work with customer to determine proper stocking levels
• Follow-up with customers on same day of original call
• Be able to realize research limitations and properly forward calls to the research department
• Evaluate and convey part quality concerns to appropriate department or leaders
• Document, monitor and resolve customer complaints/escalate customer issues to management as required
• Manage customer master records
• Process returns and errors
• Perform other duties as assigned or required

Minimum Requirements

• High school diploma/GED
• Ability to demonstrate organizational skills
• Basic knowledge of Microsoft Office Suite
• Demonstrates a customer-oriented attitude
• Candidates must be able to successfully pass background check/drug test

Preferred Requirements

• Associate degree in relevant field from an accredit college institution
• 1+ years working in customer service/phone queue environment
• Experience/knowledge in medium and heavy-duty truck parts industry
• Understanding of vehicle maintenance parts and service practices

**Wheeler Fleet Solutions is an Equal Opportunity/Affirmative Action Employer.**

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.

Here's How We Support Our Team

• **Time Off & Well-Being:** Generous Paid Time Off to recharge, plus an Employee Assistance Program for you and your family.
• **Family Support:** Paid Maternity Leave and Paid Bonding Leave to support growing families.
• **Education:** Tuition Reimbursement for undergraduate, technical, and graduate programs.
• **Financial Security:** A 401(k) plan to help you plan for the future.
• **Comprehensive Healthcare:** Medical, Dental, and Vision coverage to keep you healthy.
• **Flexibility:** HSA, FSA, and Dependent Care accounts for added financial options.
• **Peace of Mind:** Short- and Long-Term Disability insurance coverage.
• **Rewarding Careers:** Competitive salaries that reflect your skills, contributions, and expertise.