Customer Service Representative

E.H. Wolf & Sons; Slinger (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) match up to 5% starting on your

Health, dental, and vision insurance

Paid Time Off (PTO)

Paid holidays

A team-focused work environment

Opportunities for growth and developm

Job summary

E.H. Wolf & M.A. Wolf Trucking is seeking a Fuel Customer Service Representative to be a frontline contact for customers, handling orders, answering questions, and maintaining account information to ensure timely deliveries.

The role collaborates with drivers and teammates to uphold a high standard of service. Hours are Monday–Friday, 7:00 a.m. to 3:30 p.m., with a focus on accuracy, communication, and problem solving in a fast-paced environment.

Qualifications

• High school diploma or equivalent
• Customer service experience
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Strong attention to detail
• Ability to solve problems and think critically
• Proficiency with Microsoft Office and other computer systems
• Ability to work effectively in a fast-paced environment

Responsibilities

• Assist customers via phone, email, and other communication channels
• Take fuel and service orders and provide product information
• Maintain accurate customer information within company systems
• Monitor and manage autofill customer accounts to ensure timely deliveries
• Process and maintain pricing information within company software
• Set up and monitor fuel contract gallon usage
• Maintain truck maintenance and testing schedules for the fuel department
• Provide backup support to other team members when needed
• Assist with special projects and additional duties as assigned

Skills

Customer service experience

Strong written and verbalcommunication

Excellent organizational and time管理

Strong attention to detail

Ability to solve problems and think

Ability to work effectively in a fast‑

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

E.H. Wolf & M.A. Wolf Trucking is a trusted provider of fuel and lubrication products. We pride ourselves on a workplace built around our core values and a commitment to delivering exceptional service to our customers.

We're looking for individuals who enjoy helping customers, solving problems, and working as part of a team. If you have a strong work ethic, excellent communication skills, and a desire to positively impact others, we'd love to hear from you.

Position Overview

As a Fuel Customer Service Representative, you'll serve as an important point of contact for our customers, helping them place orders, answer questions, manage account information, and ensure they receive exceptional service.

This position works closely with customers, drivers, and other team members to keep operations running smoothly while providing a positive customer experience.

Hours: Monday - Friday 7:00 a.m. - 3:30 p.m.

What You'll Be Doing

• Assist customers via phone, email, and other communication channels
• Take fuel and service orders and provide product information
• Maintain accurate customer information within company systems
• Monitor and manage autofill customer accounts to ensure timely deliveries
• Process and maintain pricing information within company software
• Set up and monitor fuel contract gallon usage
• Maintain truck maintenance and testing schedules for the fuel department
• Provide backup support to other team members when needed
• Assist with special projects and additional duties as assigned

What We Offer

• Competitive pay
• 100% 401(k) match up to 5% starting on your first day
• Health, dental, and vision insurance
• Paid Time Off (PTO)
• Paid holidays
• A team-focused work environment
• Opportunities for growth and development

Requirements

Required

• High school diploma or equivalent
• Customer service experience
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Strong attention to detail
• Ability to solve problems and think critically
• Proficiency with Microsoft Office and other computer systems
• Ability to work effectively in a fast-paced environment

Preferred

• Experience in fuel, transportation, logistics, or a related industry
• Experience working with customer account management systems

Why Join Wolf?

At E.H. Wolf & M.A. Wolf Trucking, we believe our success starts with great people. We are committed to creating a workplace where employees are supported, respected, and empowered to make a positive impact on our customers and one another.

Equal Opportunity Employer

E.H. Wolf & Sons and M.A. Wolf Trucking are proud equal opportunity employers. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.