Customer Service Representative

E.H. Wolf & Sons, Inc.; Slinger (WI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k) match from day one

Medical, dental and vision insurance

Up to 3 weeks of PTO and paid holidays

Job summary

E.H. Wolf & Sons, Inc. in Slinger, WI is hiring a friendly Customer Service Representative to assist fuel customers by phone and email, take orders, and ensure on-time deliveries. This in-office, full-time role offers daytime weekday hours and competitive hourly pay.

You’ll maintain customer accounts, update pricing, set up contracts, monitor deliveries, and back up teammates. Requirements include a high school diploma, strong communication, organization, and proficiency with MS Office.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is required.
• Clear, professional communication by phone, email and writing.
• Strong organization and time management skills.
• Familiarity with Microsoft Office (Outlook/Excel/Word) or similar software.
• Ability to solve problems and calmly handle customer concerns.

Responsibilities

• Help customers by phone, email and online chat with questions, information and fuel orders.
• Keep customer accounts and information up to date in our system.
• Watch automatic-delivery customers’ needs so fuel arrives on time.
• Enter and update customer pricing.
• Set up fuel contracts and track gallons used by customers.
• Keep fuel delivery trucks’ maintenance/inspection schedules on track.
• Back up teammates in the department when they’re out.

Skills

Customer service

Communication

Organization

Time management

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Description

E.H. Wolf & Sons • Slinger, WI • Full-Time • Hourly • In-Office

$21/hr | Monday–Friday, 6:00 a.m.–2:30 p.m. | 401(k) match from day one

Since 1941, E.H. Wolf & Sons has been a family-owned supplier of fuel, lubricants and fluid management solutions to businesses across Wisconsin, Upper Michigan and the Midwest. We’re looking for a friendly, organized Customer Service Representative to help our fuel customers by phone and email, take orders and make sure deliveries happen on time. If you enjoy helping people and keeping details straight, we’d love to meet you.

What You’ll Do

• Help customers by phone, email and online chat with questions, information and fuel orders
• Keep customer accounts and information up to date in our system
• Watch automatic-delivery customers’ needs so their fuel arrives on time
• Enter and update customer pricing
• Set up fuel contracts and track how many gallons customers have used
• Keep our fuel delivery trucks’ maintenance and inspection schedules on track
• Back up teammates in the department when they’re out

Schedule

Monday–Friday, 6:00 a.m.–2:30 p.m. You’re done by mid-afternoon, and your weekends are yours. Start and end times may shift slightly based on business needs

Pay & Benefits

• Starting at $21 per hour
• 401(k) with a 100% company match up to 5%, starting on day one
• Medical, dental and vision insurance
• Up to 3 weeks of PTO in your first year, plus paid holidays

Why Wolf?

• Family-owned and operated since 1941
• A steady, early daytime schedule with no weekends
• A team that lives our values: Safety, Teamwork, Strong Work Ethic, Honest Communication, Positively Impacting Others and Adapting to Change
• Join the Wolf Pack!

Requirements

Required

• High school diploma or equivalent
• Customer service experience
• Clear, professional communication by phone, email and in writing
• Strong organization and time management skills
• Comfortable with Microsoft Office (Outlook, Excel, Word) or similar software
• Able to solve problems and calmly handle customer concerns

Preferred

• Experience working in an office setting
• Experience taking orders, scheduling or dispatching
• Experience in fuel, propane, transportation or distribution

Physical Requirements

• Sitting at a desk and working on a computer for long periods
• Occasionally lifting up to 15 pounds

After you apply, you’ll receive a link to a short online assessment.

It is the policy of E.H. Wolf & Sons and M.A. Wolf Trucking to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER