Customer Service Representative

WaFd Bank; Seattle (WA); On-site; USD 29,962 - 37,084; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Tuition reimbursement

Employee assistance programs

Job summary

WaFd Bank is seeking a Customer Service Representative in Seattle. The CSR will deliver positive service and perform banking transactions efficiently. Candidates should be personable, detail-oriented, and technologically savvy. A high school diploma is required, along with previous experience in customer service. The position offers full-time hours, competitive pay between $21.75 and $26.92 per hour, and a robust benefits package including health insurance and paid time off.

Qualifications

• High school diploma or approved equivalent.
• Basic math skills, 10-key, and keyboarding.
• Proficient in standard Microsoft Office tools.
• Well-developed smartphone and digital channel skills.
• Organized with excellent communication skills.

Responsibilities

• Provide a positive first impression through friendly service.
• Perform efficient and accurate banking transactions.
• Build rapport and relationships with clients.

Skills

Integrity

Communication skills

Customer service

Attention to detail

Technical proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, Teams, Outlook)

Job description

Customer Service Representative

Location: Crown Hill, 8747 Holman Rd NW, Seattle, WA.

Position type: Full Time.

Salary: USD $21.75/Hr.–USD $26.92/Hr.

Job Summary

Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over… WaFd Bank is hiring a Customer Service Representative (CSR).

WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do…Make A Difference!

Consider joining our team if you want:

• An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
• To start a professional career with Monday through Friday work hours and weekends off
• A career that provides opportunity for growth; promoting from within is our top priority
• A comprehensive benefits package.

Responsibilities

As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

What you will need to succeed:

• A smile and great attitude
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with clients and build rapport and relationships
• Great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and ability to adapt to change
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. Kind.

Qualifications

Education/Skills/Training:

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smart phone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

Experience:

• Previous work in retail, consumer service delivery, or client relations.

Benefits

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

EEO Statement

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

EEO Policy Statement - WaFd Bank

Know Your Rights: Workplace Discrimination is Illegal - click here for more information

California Consumer Privacy Act- CCPA 2025