Customer Service Representative

bedrosians; Seattle (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Bedrosians is seeking a Customer Service Representative in Seattle, WA, who will be the face of the company working to enhance customer relationships. This role requires assisting customers with product information, order entry, and freight quotes while maintaining high service standards.

The ideal candidate has a high school diploma, strong communication skills, and a positive attitude. Prior customer service experience and bilingual skills in Spanish are a plus, along with the ability to lift up to 65 lbs and flexibility in scheduling.

Qualifications

• Must possess excellent email and computer skills.
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus.

Responsibilities

• Assist customers with selections and follow-through on orders.
• Process P/O's and receivings for product lines.
• Resolve customer service issues.

Skills

Excellent verbal English communication skills

Excellent and professional phone skills

Detail-oriented

Self-motivated and proactive

Positive attitude

Bilingual in Spanish

Education

High School Degree or equivalent

Job description

Vision Statement for the Position

You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience.

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

• Work cooperatively in team environment
• Greet and assist customers with selections and follow-through on their orders
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Answer phone inquiries including over the phone orders
• Assist with stock checks, pricing, freight quotes and processing orders
• Process P/O's and receivings for product lines
• Develop basic understanding of design and color
• Resolve customer service issues
• Multitask and prioritize work through effective time management
• Maintain a neat and organized workspace
• Work within the framework of the company's defined policies, procedures, goals, and directives
• Any other duties required of the position

Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:

• Gain knowledge of all current and new product lines
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
• Comply with all safety policies and protocols

Minimum Qualifications

• High School Degree or equivalent
• Excellent email and computer skills
• Positive attitude
• Excellent and professional phone skills
• Excellent verbal English communication skills
• Detail-oriented
• Self-motivated and proactive - willing to take the extra step!
• Demonstrate integrity, professionalism, and perseverance
• Possess a flexible work schedule
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus
• Bi-lingual in Spanish a plus

Equal Opportunity Statement

Bedrosians is an Equal Opportunity Employer that promotes a drug-free workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract.