Customer Service Representative

Bedrosians Tile and Stone; Jacksonville (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Bedrosians Tile and Stone, located in Jacksonville, Florida, is seeking a dedicated Customer Service Representative. This role is vital for assisting diverse customer segments, managing order processing, and providing product information. Ideal candidates possess a high school degree, excellent communication skills, and a detail-oriented approach. Customer service experience and bilingual skills in Spanish are advantageous. The position requires teamwork, multitasking, and compliance with safety protocols. Enjoy a supportive work environment in a company committed to employee health and a drug-free workplace.

Qualifications

• Excellent verbal English communication skills.
• Self-motivated and proactive, willing to take the extra step!
• Ability to lift up to 65 lbs.

Responsibilities

• Assist customers with selections and follow-through on their orders.
• Process orders and perform follow-ups on back-orders.
• Resolve customer service issues efficiently.

Skills

Detail-oriented

Excellent communication

Customer service experience

Positive attitude

Bilingual in Spanish

Education

High School Degree or equivalent

Tools

Email

Computer skills

Job description

Vision Statement for the Position

You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience.

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

• Work cooperatively in team environment
• Greet and assist customers with selections and follow-through on their orders
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Answer phone inquiries including over the phone orders
• Assist with stock checks, pricing, freight quotes and processing orders
• Process P/O's and receivings for product lines
• Develop basic understanding of design and color
• Resolve customer service issues
• Multitask and prioritize work through effective time management
• Maintain a neat and organized workspace
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Any other duties required of the position

Additional cross‑over duties (small locations)

• Gain knowledge of all current and new product lines
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
• Comply with all safety policies and protocols

Minimum Qualifications

• High School Degree or equivalent
• Excellent email and computer skills
• Positive attitude
• Excellent and professional phone skills
• Excellent verbal English communication skills
• Detail‑oriented
• Self‑motivated and proactive, willing to take the extra step!
• Demonstrate integrity, professionalism, and perseverance
• Possess a flexible work schedule
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus
• Bi‑lingual in Spanish a plus

Equal Opportunity Statement

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug‑Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract.