Customer Service Representative

bedrosians; Las Vegas (NV); On-site; USD 30,000 - 45,000; Full time

Job summary

bedrosians is hiring a Customer Service Representative in Las Vegas, NV. In this role, you will assist customers across various segments, providing essential information on products while ensuring a high standard of service.

The ideal candidate should have a positive attitude, excellent communication skills, and prior customer service experience is preferred. A flexible work schedule is needed, and the ability to lift up to 65 lbs is required. Join us and be part of a great team!

Qualifications

• Prior customer service experience is a plus.
• Must possess a flexible work schedule.
• Ability to lift up to 65 lbs.

Responsibilities

• Assist customers with selections and follow-through on their orders.
• Process P/O's and receivings for product lines.
• Resolve customer service issues.

Skills

Excellent verbal English communication skills

Detail-oriented

Excellent and professional phone skills

Positive attitude

Self-motivated and proactive

Bi-lingual in Spanish

Education

High School Degree or equivalent

Tools

Email

Computer skills

Job description

Vision Statement for the Position

You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience.

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

• Work cooperatively in team environment
• Greet and assist customers with selections and follow-through on their orders
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Answer phone inquiries including over the phone orders
• Assist with stock checks, pricing, freight quotes and processing orders
• Process P/O's and receivings for product lines
• Develop basic understanding of design and color
• Resolve customer service issues
• Multitask and prioritize work through effective time management
• Maintain a neat and organized workspace
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Any other duties required of the position

Location Responsibilities/Crossover Duties

Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:

• Gain knowledge of all current and new product lines
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
• Comply with all safety policies and protocols

Minimum Qualifications

• High School Degree or equivalent
• Excellent email and computer skills
• Positive attitude
• Excellent and professional phone skills
• Excellent verbal English communication skills
• Detail-oriented
• Self-motivated and proactive and willing to take the extra step!
• Demonstrate integrity, professionalism, and perseverance
• Possess a flexible work schedule
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus
• Bi-lingual in Spanish a plus

Equal Opportunity Statement

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy.