Customer Service Representative - Veterans Services

Veterans Guardian; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Training

Career Growth Opportunities

Job summary

Veterans Guardian in Scottsdale, AZ is hiring a Customer Service Representative to serve as the main contact for veterans as they pursue disability benefits. You’ll build relationships, coordinate communications, and ensure accurate documentation throughout the claims journey.

This full-time, in-office position emphasizes organization, empathy, and proactive updates to keep veterans informed and moving forward.

Qualifications

• Experience in customer service, client success, hospitality, healthcare, or call center preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Familiarity with Microsoft Office; willingness to learn new technology.
• Salesforce or CRM experience is a plus.
• Military experience or familiarity with veterans is appreciated but not required.

Responsibilities

• Serve as the primary point of contact for veterans throughout their claims process.
• Manage inbound phone calls and respond to veteran questions with professionalism and empathy.
• Provide monthly check-ins and proactive updates on next steps.
• Maintain detailed client records and communication notes in Salesforce.
• Process and organize documentation to keep files accurate and complete.
• Coordinate appointments and communication across multiple departments.
• Monitor workload to keep veterans progressing through the process.
• Deliver an exceptional client experience through every interaction.

Skills

Customer service

Communication

Organization

Salesforce experience

Tools

Salesforce

CRM

Microsoft Office

Job description

Full-Time | In-Person | Scottsdale, AZ

Every Interaction Moves a Veteran Forward.

At Veterans Guardian, we help veterans pursue the disability benefits they've earned through their service.

As a Customer Service Representative at Veterans Guardian, you'll play a critical role in that mission by serving as the primary point of contact for veterans throughout their journey. You'll build relationships, coordinate communication, manage documentation, and ensure every veteran continues moving through the process with confidence.

This is more than a customer service position. It's a relationship-driven role where your organization, communication, and attention to detail directly impact the experience of the veterans we serve.

What You’ll Do

As part of our Arizona team, you'll own an important stage of each veteran's journey by:

• Serving as the primary point of contact for current veterans throughout their claims process
• Managing inbound phone calls and responding to veteran questions with professionalism and empathy
• Providing monthly check-ins and proactive updates to ensure veterans always know what comes next
• Maintaining detailed client records and communication notes in Salesforce
• Processing and organizing documentation to keep files accurate and complete
• Coordinating appointments and communication across multiple departments
• Monitoring your assigned workload to ensure veterans continue progressing through the process
• Delivering an exceptional client experience through every interaction

Requirements

Who We’re Looking For

We’re looking for someone who enjoys helping people and takes pride in keeping things organized.

You’ll be successful if you:

• Build trust easily and communicate with confidence
• Stay organized while managing multiple priorities
• Enjoy solving problems and following through
• Take ownership of your work and pay attention to detail
• Thrive in a fast-paced, team-oriented environment
• Want meaningful work where your efforts make a difference every day

Qualifications

• Customer service, client success, hospitality, healthcare, banking, retail leadership, office administration, or call center experience preferred
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Comfortable using Microsoft Office and learning new technology
• Salesforce or CRM experience is a plus
• Military experience or familiarity with veterans is appreciated but not required

Benefits

Why Veterans Guardian?

At Veterans Guardian, every team member owns an important part of the veteran experience.

We believe every conversation matters, every follow-up has purpose, and every interaction helps move a veteran one step closer to receiving the benefits they've earned.

If you’re looking for a career where your work has purpose, your contributions matter, and you’ll be part of a team committed to serving those who served our country, we’d love to meet you.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Paid Training
• Career Growth Opportunities

Work Location

6991 E. Camelback Rd., Suite A-300

Scottsdale, AZ

Monday-Friday | 9:30 AM-6:00 PM

This is a full-time, 100% in-office position.