Customer Service Representative

Ontario Trillium Foundation; Savannah (GA); On-site; USD 26,000 - 37,000; Full time

Job summary

America’s Best Pizzas is seeking a friendly CSR to join our team. You will take orders at the front counter and over the phone, enter orders into the POS system, process payments, and prepare and distribute customer orders with a positive attitude.

You will work with the restaurant team to keep daily operations running smoothly, maintain a clean and inviting environment, and participate in on-the-job training to grow your skills.

Qualifications

• Friendly, outgoing, and customer-focused.
• Able to communicate clearly and professionally.
• Comfortable in a fast-paced restaurant environment.
• Willing to learn and accept coaching and feedback.
• A team player who helps wherever needed.

Responsibilities

• Greet and welcome customers in a friendly and professional manner.
• Take customer orders in person and over the phone.
• Enter orders accurately into the POS system.
• Process customer payments and handle transactions.
• Answer questions and address concerns to the best of your ability.
• Respond to complaints calmly and professionally.
• Promote products and the company enthusiastically.
• Provide customers with a pleasant and inviting experience.
• Receive hands-on training and coaching to develop skills.
• Assist management with daily store operations and other tasks.
• Prepare orders and assist with kitchen prep when needed.
• Bag, box, wrap, and distribute completed orders.
• Hand completed orders to customers and third-party delivery reps.
• Maintain showroom, work areas, and kitchen.
• Follow all company rules and safety regulations.
• Work as part of a team to ensure efficient restaurant operations.

Skills

Customer service

POS

Cash handling

Team player

Communication

Adaptability

Tools

POS system

Job description

Job Summary

We are looking for a friendly, dependable, and customer-focused Customer Service Representative (CSR) to join our team and help serve America’s Best Pizzas!

As a CSR, you will be responsible for creating a welcoming experience for every customer. Your primary duties include taking orders at the front counter and over the phone, entering orders accurately into the POS system, processing payments, preparing and distributing customer orders, and providing helpful product and service information with a positive attitude.

You will also work closely with the rest of the restaurant team to keep daily operations running smoothly and maintain a clean, organized, and inviting environment.

Job Responsibilities

Responsibilities include, but are not limited to:

• Greet and welcome customers in a friendly and professional manner.

• Take customer orders in person and over the phone.

• Accurately enter orders into the POS system.

• Process customer payments and handle transactions.

• Answer customer questions and address concerns to the best of your ability.

• Respond to customer complaints calmly, respectfully, and professionally.

• Promote our products and company in a positive and enthusiastic manner.

• Provide customers with a pleasant and inviting experience.

• Receive hands‑on training and in‑the‑moment coaching to develop your skills.

• Assist management with daily store operations and other assigned tasks.

• Prepare customer orders and assist with kitchen preparation when needed.

• Bag, box, wrap, and distribute completed orders accurately.

• Hand completed orders to customers and third‑party delivery representatives.

• Clean, maintain, and stock the showroom, work areas, and kitchen.

• Follow all company rules, policies, procedures, and safety regulations.

• Work as part of a team to help ensure efficient and friendly restaurant operations.

What We're Looking For

The ideal candidate is:

• Friendly, outgoing, and customer‑focused.

• Reliable and dependable.

• Able to communicate clearly and professionally.

• Comfortable working in a fast‑paced restaurant environment.

• Able to remain calm and positive when handling customer concerns.

• Willing to learn and accept coaching and feedback.

• A team player who is willing to assist wherever needed.

• Able to maintain a clean and organized work environment.