Customer Service Representative

Express Employment Professionals - Cincinnati East; Savage (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Friendly team environment

Business casual dress code

Clean, spacious workspace with break/休

Career growth opportunities

Job summary

Express Employment Professionals - Cincinnati East in Savage, MN is seeking a Customer Service Representative to join our Sales Center team. The role involves handling 60-80 calls per day from independent distributors, providing product information, processing orders, and ensuring accurate payments.

We value strong communication, a positive attitude, and reliability in a fast-paced call center. Training is provided for Sage X3 as needed, and occasional lifting up to 20 lbs is required.

Qualifications

• 1.5 to 2 years of inbound call center experience.
• Strong customer service and communication skills.
• Comfortable wearing a headset and handling 20–60 calls per day.
• Ability to type and talk simultaneously with accuracy.
• Fast learner with problem-solving and multitasking skills.
• Must be able to sit for long periods and occasionally lift up to 20 lbs.
• Experience with Sage X3 is a plus (but not required – we’ll train you!)

Responsibilities

• Handle high-volume inbound calls with professionalism and courtesy
• Assist customers by identifying product part numbers and entering orders into Sage X3
• Process payments and resolve service issues quickly and accurately
• Multi-task between systems while speaking with customers via headset
• Provide excellent service while maintaining accuracy and attention to detail
• Occasionally assist with lifting up to 20 pounds and other light duties as needed

Skills

Inbound call center experience

Customer service

Communication skills

Typing accuracy

Multitasking

Wearing headset

Tools

Sage X3

Job description

Job Title: Customer Service Representative
Location: Savage, MN
Job Type: Full-Time
Department: Sales / Customer Support

Join Our Team!

We are a growing manufacturing company looking for an outgoing, courteous, and detail-oriented Customer Service Representative to join our Sales Center team in Shakopee, MN. If you're someone who enjoys helping others, can stay calm under pressure, and thrives in a call center environment, this could be the perfect opportunity for you!

What You'll Do

As a Customer Service Representative, you'll be a key player in our inbound Sales Center team. You’ll take 60–80 calls per day from independent distributors, assisting with everything from product information to order placement and payment processing.

Key Responsibilities:

• Handle high-volume inbound calls with professionalism and courtesy

• Assist customers by identifying product part numbers and entering orders into Sage X3

• Process payments and resolve service issues quickly and accurately

• Multi-task between systems while speaking with customers via headset

• Provide excellent service while maintaining accuracy and attention to detail

• Occasionally assist with lifting up to 20 pounds and other light duties as needed

What We're Looking For

We want someone who’s a great communicator, a team player, and reliable. Our ideal candidate has a positive attitude and enjoys working in a structured, fast-paced environment.

Requirements:

• 1.5 to 2 years of inbound call center experience (preferably in sales or order processing)

• Strong customer service and communication skills

• Comfortable wearing a headset and handling 20–60 calls per day

• Ability to type and talk simultaneously with accuracy

• Fast learner with solid problem-solving and multi-tasking skills

• Must be able to sit for long periods and occasionally lift up to 20 lbs

• Experience with Sage X3 is a plus (but not required – we’ll train you!)

What You’ll Love About Working Here

• Friendly, laid-back team environment

• Business casual dress code

• Clean, spacious workspace with an awesome break room

• Opportunity to work with a well-established company and grow your career