Customer Service Representative

Pelican Cove Condominium Associatio; Sarasota (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A condominium association in Sarasota is seeking a Front Desk Customer Service Representative to provide exceptional service to owners, tenants, and guests. The ideal candidate will handle work orders, issue car passes, and manage communications. Strong communication skills and a friendly demeanor are essential. This role offers a dynamic environment where customer satisfaction is a top priority.

Qualifications

• Excellent communication skills to interact with customers and staff.
• Ability to stay positive in challenging situations.
• Familiarity with Association and Lifestyle industry standards.

Responsibilities

• Assist with the operations and activities of the condominium association.
• Respond to inquiries via phone, email, and in-person.
• Process work orders and maintain communication with staff members.

Skills

Friendly and outgoing personality

Computer literacy

Customer-focused orientation

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Summary

We seek a positive, friendly Front Desk Customer Service Representative to provide exceptional service to our Condominium association owners, tenants, and guests. The Customer Service Representative will assist with work order processing, issuing car passes, receiving monthly fees, opening mail, and filing. Responsibilities also include maintaining communication with other staff members and answering and directing phone inquiries promptly and accurately. The Customer Service Representative must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide a professional and exceptional customer service experience.

Responsibilities

• Learn and assist with the operations and activities of the condominium association
• Take work orders and answer questions via phone, email, and in-person
• Build rapport with the owners, renters, guests, and vendors
• Ensure compliance with Certificates of insurance
• Data Entry of Work Orders in Pilera Software

Qualifications

• Friendly and outgoing personality
• Familiarity with Association and Lifestyle industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds