Customer Service Representative

Glaz-Tech Industries; Santa Teresa (NM); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401K

Paid vacation

Holidays

Life insurance

Discount program

Job summary

Glaz-Tech Industries is seeking a Customer Service Representative to handle in-person and phone inquiries, enter orders, and coordinate with the supervisor to relay accurate information to customers. The role emphasizes professional customer interactions and efficient data handling.

We provide a stable in-person work environment at our Santa Teresa location with comprehensive benefits and opportunities for growth in the sales department.

Qualifications

• Strong computer and typing abilities.
• Strong interpersonal and customer service skills.
• Accuracy and attention to detail.
• Bi-lingual (preferred).
• Experience in the glass industry (preferred).

Responsibilities

• Answering customer calls and being engaged with customers to understand their glass needs.
• Following-up with customers on the status of their purchase. Learn and use the ordering system to place glass orders.
• Potential to make sales calls to prospective and existing customers.

Skills

Data entry

Typing

Interpersonal skills

Customer service

Attention to detail

Bi-lingual

Education

High School Diploma or equivalent

Tools

Ordering system

Job description

Position: Customer Service Representative

Location: 150 Industrial Rd., Santa Teresa, NM 88008

Department: Sales

Pay Rate: $14.00/hour (Depending on Experience) & Pay Rate Change

Schedule: Full time

Details:

• In-person, 40 hour a week position (8 Hour Shifts, 30 minute lunches)
  


• Data-Entry Based, Heavy Computer Use, Will Require Tape Measure Use


• Order Placement Supervision (Business to Business Relation - No Call Center Type Interactions)

What is Glaz-Tech Industries?

Glaz-Tech Industries is a wholesale manufacturer and supplier of residential, commercial, & specialty glass with locations across 7 states. We offer the broadest product line in the flat glass industry including low-e products, laminated glass, tempered safety glass, tinted glass, reflective glass, and specializes in the manufacture of thermal efficient insulated glass units (Dual Pane Units).

Why Glaz-Tech Industries?

• Competitive Pay with Annual Performance Reviews


• Health Insurance With Employer Contribution


• Medical, Dental, Vision and Disability Insurance


• Company Paid Life Insurance


• 401K Plan with Employer Contribution


• Paid Vacation and 6 Paid Holidays


• Company Paid Employee Discount Program

Summary

Glaz-Tech is looking for a Customer Service Representative. We are looking for a responsible, adaptable, detailed and self–driven individual. The job functions include receiving customer calls, data entry of customer’s orders, and working with supervisor to communicate the most accurate information to any customer inquiries or pick-ups.

The Customer Service Representative must possess strong customer service skills and professionalism as they will be working directly with Glaz-Tech customers over the phone and in person on a daily basis.

All potential applicants are subject to background checks and drug screens. After probationary period, health benefits will be available. Training on glass material will be provided.

Responsibilities may include:

• Answering customer calls and being engaged with customers to understand their glass needs


• Following-up with customers on the status of their purchaseLearn and use the ordering system to place glass orders


• Potential to make sales calls to prospective and existing customers

Requirements:

• Must possess strong computer and typing abilities


• Strong interpersonal and customer service skills


• Accuracy and attention to detail

Minimum Qualifications:

• Must be 18 years or older


• High School Diploma or equivalent


• Authorized to work in the US


• 2 years of Customer Service Experience


• Bi-lingual (preferred)


• Experience in the Glass industry (preferred)

Be Prepared for an Interview- Please bring photo identification

Glaz-Tech Industries is an Equal Opportunity and E-Verify Employer. This position requires the successful completion of a criminal background check and/or drug screen

Job Type: Full time