Customer Service Representative

Peak Performers; Santa Fe (NM); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan

Weekly direct deposit

Staff parking

Job summary

Peak Performers is seeking a Customer Service Representative III for a state environmental agency in Santa Fe, NM. The role handles public inquiries, processes permits, and supports daily front-office operations in a high-visibility environment.

You will welcome visitors, manage inquiries, and use agency software for permits and licenses, with a Monday–Friday daytime schedule and potential to convert to full-time state employment.

Qualifications

• At least one year of administrative support, data entry, or public-facing customer service experience.
• Proficiency with Microsoft Excel and comfort learning new regulatory database systems.
• Proven track record of handling high-volume customer interactions and resolving client issues calmly.
• Strong attention to detail and high accuracy in record-keeping and financial processing.

Responsibilities

• Welcome 40 to 50 walk-in visitors daily, respond to phone inquiries, and provide information on environmental permits and regulatory programs.
• Enter permit applications, track licenses, and process enforcement activities using specialized agency software.
• Manage front-office administrative logistics including sorting incoming mail, handling correspondence, and processing bank deposits by 3:00 PM.
• De-escalate challenging customer situations with professionalism, empathy, and clear communication.

Skills

Administrative support

Data entry

Public-facing service

Excel

Regulatory databases

Tools

Microsoft Excel

Regulatory databases

Job description

Step into a rewarding public service career with a prominent state environmental agency. Peak Performers has partnered with leadership to secure a dedicated Customer Service Representative III for a high-visibility, community-focused position. This role offers competitive weekly pay, a stable daytime schedule, full benefits eligibility, and a clear path toward permanent state employment.

The Team You Will be Joining

You will be joining an established, collaborative team of 12 professionals dedicated to public health and environmental protection. Operating from a spacious, private front-desk office space, this team handles vital permitting and community inquiries in a fast-paced setting. You can expect supportive daily hands-on training from leadership to ensure your complete success and confidence in the role.

Major Duties

• Welcome 40 to 50 walk-in visitors daily, respond to phone inquiries, and provide information on environmental permits and regulatory programs.
• Enter permit applications, track licenses, and process enforcement activities using specialized agency software.
• Manage front-office administrative logistics including sorting incoming mail, handling correspondence, and processing bank deposits by 3:00 PM.
• De-escalate challenging customer situations with professionalism, empathy, and clear communication.

What Are We Looking For?

• At least one year of administrative support, data entry, or public-facing customer service experience.
• Proficiency with Microsoft Excel and comfort learning new regulatory database systems.
• Proven track record of handling high-volume customer interactions and resolving client issues calmly.
• Strong attention to detail and high accuracy in record-keeping and financial processing.

Exciting Opportunity Details

• Rate: $22.50/hour
• Contract: 6-Month Term (August 17, 2026 – February 17, 2027) with potential to convert to FTE
• Worksite Location: Santa Fe, NM
• Onsite/Hybrid/Remote: Onsite (Monday – Friday, 8:00 AM – 5:00 PM)
• Other key details: Dedicated staff parking provided; 1-hour lunch break (12:00 PM – 1:00 PM)

The Peak Performers Difference

• Excellent medical health, dental & vision insurance at 60 days
• Our employees may choose to participate in a403(b) retirementplan
• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement
• We pay weekly through direct deposit
• In business since 1994 and thousands of job placements

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

Custom Job ID:27-NM-AL3009

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