Customer Service Representative

Yessio LLC; Sandy (UT); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Monthly bonuses

Medical insurance

Dental plans

Company paid holidays

PTO (Paid time off)

Family-owned culture

Office across from Trax station

Job summary

Yessio LLC in Sandy, Utah is seeking a Customer Service Representative to handle inbound/outbound calls and email inquiries, verify account information, and maintain high customer satisfaction. You will assist with setting up customer accounts and verifying banking and employment details with accuracy.

Responsibilities include processing payments and delivering friendly, reliable service while meeting quality targets. Flexible schedules and remote options are available.

Qualifications

• High School Diploma or GED.
• Fluent in English.
• Good communication skills.
• Cheerful attitude.
• Ability to learn new skills.
• Generally computer savvy.
• Self-motivated to add value.
• Good attendance and punctuality.
• Basic mathematical skills.

Responsibilities

• Perform inbound and outbound calls.
• Educate and build rapport with customers.
• Consult with customers to answer inquiries.
• Help setup customer accounts and verify banking and employment information.
• Process customer payments.
• Excellent service while achieving quality results.

Job description

ABOUT YESSIO

With offices in Sandy UT, you have the ability to be remote! We can hire remotely throughout the state of Utah, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City.

Yessio, LLC is a family owned business established in 2011. Our clients rely on us to provide excellent service. Yessio is a leading provider of customer sales and professional services. We are committed to bring operational and service excellence to every contact with our customers.

Position Overview

This position handles the customer service inquiries and verifying of account information via telephone or email correspondence. Increasing and maintaining high customer satisfaction key in this role. You will also be verifying bank account and employment information so accuracy and attention to detail are attributes we are looking for.

At Yessio you'll experience:

• Paid training
• Personal recognition for a job well done
• Performance based incentives
• Monthly bonuses
• Family owned business that treats employees like family
• Company barbeques
• Monthly team motivation contests
• Spacious work area and desks
• Weekly coaching sessions
• Employee referral bonus program
• A stable employer
• Office located across from 7800 S. Trax station
• Medical insurance
• Dental plans
• Company paid holidays
• Paid time off (PTO) which is earned starting on your 1st day

Job Responsibilities

• Perform inbound and outbound calls
• Educate and build rapport with customers
• Consult with customers to answer customer inquiries
• Help setup customer accounts and verify banking and employment information
• Process customer payments
• Excellent service while achieving quality results

Required Knowledge, Skills and/or Abilities

• High School Diploma or GED
• Fluent in English
• Good communication skills
• Cheerful attitude
• Ability to learn new skills
• Generally computer savvy
• Self-motivated to improve skills and add value
• Good attendance and punctuality
• Basic mathematical skills

Schedule and Hours

• Flexible work schedules.
• Call Center Hours: Monday Friday from 7:00 am 6:00 pm and rotating every other Saturday 8:00 am 2:00 pm.
• Hiring full-time and part-time positions