Customer Service Representative

Mondi plc; Salt Lake City (UT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Career growth

Job summary

Mondi plc in Salt Lake City, UT is seeking a Customer Service Representative to manage assigned customer accounts through the full order fulfillment lifecycle. You will be the main liaison between customers, Sales, Production Scheduling, Supply Chain, Graphics and Logistics to ensure accurate execution and proactive communication.

The role requires a minimum of 2+ years in customer service within manufacturing, solid MS Office skills, and ERP/SAP experience is preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum 2+ years of customer service experience in a manufacturing environment.
• Strong knowledge of Microsoft Office (Excel, Word & Outlook).
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage competing priorities in a deadline-driven environment.
• Excellent verbal and written communication skills.
• ERP/SAP experience, preferred.
• Bachelor’s degree, preferred.

Responsibilities

• Process and review incoming customer orders for accuracy and completeness.
• Enter orders into ERP/database systems (SAP experience preferred).
• Coordinate production scheduling requests and follow through on execution.
• Track orders through the manufacturing process to ensure on-time delivery.
• Coordinate finished goods releases and shipping documentation.
• Prepare and coordinate billing documentation and customer invoicing.
• Serve as primary contact for assigned customer accounts.
• Proactively communicate order status, schedule changes, and inventory levels.
• Research and resolve customer inquiries in a timely and professional manner.
• Partner with Sales and Operations to align production capabilities with customer commitments.
• Ensure pricing tables, contracts, and agreements are accurately applied.
• Review and coordinate incoming artwork and graphics with internal teams.
• Support finished goods inventory planning and reduction of excess/aged inventory.
• Prepare and analyze inventory and order status reports.
• Assist in managing strategic customer inventory programs.
• Maintain accurate customer files and system data.
• Participate in business and cross-functional meetings.
• Support continuous improvement initiatives within Customer Service.
• Provide backup and support across the department as needed.

Skills

Customer service

MS Office

Analytical skills

Communication

Prioritization

ERP/SAP experience

Deadline-driven

Education

High School Diploma or equivalent

Bachelor’s degree, preferred

Tools

SAP

Job description

About Mondi

At Mondi, we offer packaging and paper solutions designed to support a circular economy. We've grown from a single paper mill to a global leader in sustainable packaging and paper, with our 24,000 employees working across 100+ production sites in more than 30 countries

We combine strong industrial heritage with continuous drive to innovate and create products that help our customers make more sustainable choices every day.

About the Role

The Customer Service Representative supports the Salt Lake City manufacturing facility by managing assigned customer accounts throughout the full order fulfillment lifecycle. This role serves as the primary liaison between customers, sales, production scheduling, supply chain, graphics, and logistics to ensure accurate execution, proactive communication, and exceptional service.

Your Mission

Order Management & Execution

• Process and review incoming customer orders for accuracy and completeness
• Enter orders into ERP/database systems (SAP experience preferred)
• Coordinate production scheduling requests and follow through on execution
• Track orders through the manufacturing process to ensure on-time delivery
• Coordinate finished goods releases and shipping documentation
• Prepare and coordinate billing documentation and customer invoicing

Customer & Sales Collaboration

• Serve as primary contact for assigned customer accounts
• Proactively communicate order status, schedule changes, and inventory levels
• Research and resolve customer inquiries in a timely and professional manner
• Partner with Sales and Operations to align production capabilities with customer commitments
• Ensure pricing tables, contracts, and agreements are accurately applied

Artwork & Inventory Coordination

• Review and coordinate incoming artwork and graphics with internal teams
• Support finished goods inventory planning and reduction of excess/aged inventory
• Prepare and analyze inventory and order status reports
• Assist in managing strategic customer inventory programs

Operational Excellence

• Maintain accurate customer files and system data
• Participate in business and cross-functional meetings
• Support continuous improvement initiatives within Customer Service
• Provide backup and support across the department as needed

Your Profile

• High School Diploma or equivalent
• Minimum 2+ years of customer service experience in a manufacturing environment
• Strong working knowledge of Microsoft Office (Excel, Word & Outlook)
• Strong analytical, organizational, and problem-solving skills
• Ability to manage competing priorities in a deadline-driven environment
• Excellent verbal and written communication skills
• ERP/SAP experience, preferred
• Bachelor’s degree, preferred

Our Offer:

• Comprehensive base salary plus incentive
• Full Medical, Dental, Vision, Life Insurance
• 401k Retirement Savings Plan, fully vested and company match
• An interesting job within the packaging & paper industry
• Opportunities for professional growth

Why join Mondi?

At Mondi, you’ll be part of a global team shaping the future of sustainable packaging and paper. We combine innovation, responsibility and collaboration to create solutions that make a positive impact on the world.

We believe our strength comes from the diversity of our people. We are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to contribute. We welcome talent from all backgrounds and encourage you to apply, even if you don’t meet every single requirement.

Join us and grow your career in a company where your ideas matter, your development is supported, and your contribution helps us create a better tomorrow.

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.

Do you want to know more about Mondi?

We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity.

We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities.

Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.