Customer Service Representative

American Leak Detection of Southern New Jersey and Delaware; Saint Michael (MN); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work from home

Job summary

American Leak Detection of Greater Minneapolis is seeking a Customer Service Representative (CSR) to answer phones, explain our services, schedule appointments, and dispatch technicians for daily jobs throughout Minnesota. The CSR will support residential, commercial, and municipal customers with a focus on delivering responsive, professional service.

This full-time, daytime role offers a competitive hourly wage and benefits.

Qualifications

• Excellent customer service and telephone skills.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suite.
• Office skills, scheduling and dispatching a plus.
• Experience in the plumbing, restoration, or construction industries- a plus but not required.
• Experience using Salesforce is a plus but not required.

Responsibilities

• Answering the phones
• Explaining our services to potential clients
• Manage the customer experience
• Scheduling of appointments
• Dispatch, routing, and scheduling of jobs for our technicians
• Shift: 8 hour daytime shift, full-time
• Availability: General workday is Monday through Friday, occasional weekend availability may be required

Skills

Customer service

Telephone skills

Written and oral communication

Microsoft Office Suite

Scheduling and dispatching

Salesforce

Tools

Salesforce

Microsoft Office Suite

Job description

The Customer Service Representative at American Leak Detection of Greater Minneapolis is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Minnesota area.

Benefits for our Customer Service Reps (CSRs)

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home
• Salary: $20.00 - $25.00 per hour

Customer Service Reps (CSR) Core Responsibilities

• Answering the phones
• Explaining our services to potential clients
• Manage the customer experience
• Scheduling of appointments
• Dispatch, routing, and scheduling of jobs for our technicians
• Shift: 8 hour daytime shift, full-time
• Availability: General workday is Monday through Friday, occasional weekend availability may be required

Customer Service Representative (CSR) Qualifications

• Excellent customer service and telephone skills
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Suite
• Office skills, scheduling and dispatching a plus
• Experience in the plumbing, restoration, or construction industries- a plus but not required
• Experience using Salesforce is a plus but not required

About American Leak Detection

American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.