Customer Service Representative

Acme Brick; Round Rock (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Acme Brick Company in Round Rock, TX is seeking a Customer Service Representative to provide product and service information to customers and sales reps, resolve issues, and enter orders into the sales system. You will back up other CSRs and coordinate with vendors, production, and warehouse to ensure accurate orders and timely delivery; a high school diploma and excellent communication are required.

Two plus years of relevant experience and proficiency with Microsoft Office and Excel are

Qualifications

• 2+ years of related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and Excel; JDE experience preferred.

Responsibilities

• Communicate with customers by phone, email or in person on various concerns.
• Work with vendors and manufacturers on various concerns.
• Work with Acme production coordinators on product inquiries.
• Place purchase orders for tile, wood, stone and other masonry products with various manufacturers and vendors.
• Serve as a back up to other CSRs.
• Receive materials into inventory through the operating system.
• Assist warehouse and other associates with sample orders and verifying material from vendors.
• Enter sales orders and sales transfers.

Skills

Verbal communication

Written communication

Education

High School Diploma

Some college

Tools

Microsoft Office

Excel

JDE (ERP)

Job description

“Join the Acme Brick Family”

CUSTOMER SERVICE REPRESENTATIVE

FLSA Status: Non-exempt

Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution industry. We manufacture brick and distribute our own brick as well as brick and associated products manufactured by others. We operate in 13 states with a philosophy that we are much more than a brick manufacturer and distributor.

Summary

We are currently seeking a “best in class” Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and service issues as they arise and enter customer orders into the sales system. The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. You will be a strong and reliable support to company operations, maintaining procedures, communication and customer service. Not only will your efforts allow us to achieve organizational efficiency, you will nurture the pleasant work environment our people love.

Essential Duties and Responsibilities (other duties may be assigned). This is a safety sensitive position*

• Communicate with custo mers by phone, email or in person on various concerns.
• Work with vendors and manufacturers on various concerns.
• Work with Acme production coordinators on product inquiries.
• Place purchase orders for tile, wood, stone and other masonry products with various manufacturers and vendors.
• Serves as a back up to other CSRs.
• Receive tile, wood, stone and other masonry materials into inventory through the operating system.
• As needed, assist warehouse and other associates with sample orders and verifying material from vendors.
• Order entry of sales orders and sales transfers.

Skills and Experience Required for Success

• 2+ years of related experience
• Must have excellent verbal and written communication skills
• Must be proficient in Microsoft Office and Excel (JDE experience preferred)

Competencies Required for Success

• Integrity
• Initiative
• Teamwork
• Customer Service Orientation
• Relationship Building
• Quality Focused

Education

• High school diploma or equivalent required; some college is preferred.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

*Application may vary based on relevant state laws