Customer Service Representative

Third Party CS; Rosedale (MD); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading customer service company is seeking a Customer Service Representative in Rosedale, Maryland. The ideal candidate will have strong communication skills and the ability to handle customer inquiries with empathy. This role offers flexible work hours, remote positions, and benefits including health insurance and a retirement plan.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Work from home options

Qualifications

• Ability to communicate effectively over phone and other platforms.
• Basic computer skills required.
• Excellent listening abilities for customer inquiries.

Responsibilities

• Manage incoming calls, emails, and chats to assist clients.
• Document customer interactions and account changes.
• Strive to exceed personal and team targets.

Skills

Communication

Multitasking

Time Management

Customer-Focused

Education

Previous experience in customer support

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)