Seasonal Customer Service Representative

Southern Air Heating Cooling & Plumbing; Baton Rouge (LA); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading home services company is seeking a Remote Customer Service Representative in Baton Rouge. This part-time role offers competitive hourly pay and requires strong communication skills, experience in customer service, and proficiency with scheduling software. Ideal candidates will be organized, adaptable, and available for evening and weekend shifts.

Benefits

Competitive hourly pay

Flexible work environment

Opportunities for future positions

Supportive team atmosphere

Qualifications

• Prior customer service experience in home services preferred.
• Must live in the vicinity of Baton Rouge, LA.
• Reliable internet connection and a quiet home office setup.

Responsibilities

• Answer inbound customer calls in a courteous manner.
• Dispatch emergency service calls to on-call technicians.
• Document all interactions in CRM or scheduling system.

Skills

Verbal communication

Written communication

Multitasking

Organization

Education

High school diploma or equivalent

Tools

ServiceTitan

Housecall Pro

Job description

Overview

Looking to TRADE up to a better opportunity? Southern Air of Baton Rougeis looking for a self-motivated individual with a positive attitude to join our growing and dedicated team in Louisiana. The Remote Customer Service Representative position is paid hourly. MUST HAVE PRIOR EXPERIENCE USING SERVICE TITAN!

Job Type:Part-TimeHours: 30–40 hours/week (Weekends Required)Compensation: $16–$18 per hour, based on experience

About Us:

We are a fast-growing home services company specializing in HVAC, Plumbing, and Electrical services. Known for our commitment to customer satisfaction and 24/7 availability, we pride ourselves on delivering fast, friendly, and professional service—day or night. Join our team and be part of a company that values reliability, integrity, and care.

Key Responsibilities:

• Answer inbound customer calls in a courteous and professional manner

• Accurately gather information regarding HVAC, plumbing, or electrical service needs

• Dispatch emergency service calls to on-call technicians as needed

• Provide updates and ETA information to customers

• Document all interactions in our CRM or scheduling system

• Follow company protocols for escalations and after-hours procedures

• Assist with scheduling and rescheduling appointments when required

• Communicate clearly and effectively with both customers and team members

Requirements:

• Must live in the vicinity of Baton Rouge, LA.

• Prior customer service experience (home services industry a plus)

• Strong verbal and written communication skills

• Ability to multitask and stay organized in a fast-paced environment

• Proficient with basic computer systems and customer management tools

• Must be available to work evenings and weekends (specific shifts to be discussed)

• Reliable internet connection and quiet home office setup

• High school diploma or equivalent

Preferred Qualifications:

• Experience with HVAC, Plumbing, or Electrical service scheduling

• Familiarity with service software like ServiceTitan, Housecall Pro, or similar

• Bilingual (Spanish/English) is a plus

Schedule & Availability:

• Flexibility required to cover gaps and high-volume periods during the season

• Must have open availability but primarily looking for weekend availability. (Friday-Monday)
• Remote can be discussed with prior experience being met

What We Offer:

• Competitive hourly pay ($16–$18/hour DOE)

• Remote, flexible work environment

• Opportunities for future seasonal or permanent positions

• Supportive team atmosphere with on-call backup