Customer Service Representative

Think Bank; Rochester (MN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance with HSA

Dental insurance

Vision insurance

PTO

7 paid holidays

Family leave

401(k) match

Profit sharing bonus

Tuition reimbursement

Clothing allowance

Job summary

Think Bank is seeking a Customer Service Representative (CSR) to greet customers by phone and understand banking needs, recommending appropriate products and services. You will collaborate with Think departments to resolve issues and enhance the customer experience in a fast-paced environment.

This full-time role offers a comprehensive benefits package and opportunities to stay current with banking technology while delivering friendly, knowledgeable service to customers in our Rochester area

Qualifications

• High school diploma or GED equivalent required.
• Bachelor's degree preferred.
• 1 year experience in banking and six months experience in customer service.

Responsibilities

• Efficiently utilize multiple Think systems to assist customers and resolve issues
• Follow up with customers to ensure their needs have been met and they have a positive experience
• Ensure the safety and soundness of the customer and Think Bank by following procedures and policies such as customer verification and other security measures
• Maintain a working knowledge of all Think consumer banking deposit, electronic banking, and debit/credit card products and services, and provide guidance to customers as needed

Skills

Customer service

Communication

Banking experience

Education

High school diploma or GED

Bachelor's degree

Job description

At Think Bank, we're on a mission to help our customers build a better financial life. As a Customer Service Representative (CSR) you will work alongside uniquely approachable colleagues, in a welcoming environment that s rooted in a razor-sharp focus on customers and a passion for teamwork.

As a CSR you will work in a fast-paced environment handling incoming customer calls. You will greet customers over the phone and actively engage in conversation with them to understand their banking needs and recommend appropriate products and services.

You will work closely with other Think departments to resolve customer concerns ensuring a seamless and positive customer experience. You will stay up to date on technical knowledge and skills to continue to advance the delivery channels of the customer experience.

Additional responsibilities and duties of a CSR include:

• Efficiently utilize multiple Think systems to assist customers and resolve issues
• Follow up with customers to ensure their needs have been met and they have a positive experience
• Ensure the safety and soundness of the customer and Think Bank by following procedures and policies such as customer verification and other security measures
• Maintain a working knowledge of all Think consumer banking deposit, electronic banking,and debit/credit card products and services, and provide guidance to customers as needed

Education and Experience requirements:

• High school diploma or GED equivalent required
• Bachelor's degree preferred
• 1 year experience in banking and six months experience in customer service

Schedule:

This is a full-time position working 40 hours/week.The hours for this role will range from 8:00 AM - 6:00 PM Monday through Friday, and some Saturdays from 8:45 AM - 12:45 PM.

Compensation:

$26.93/hour, non-exempt

Benefits:

The position is eligible for a full benefits package including:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Up to 23 days of PTO annually
• Seven paid holidays
• Four weeks of paid family leave
• Up to 7.5% 401(k) employer match
• Profit sharing bonus
• Tuition reimbursement
• Clothing allowance

Think's culture empowers employees to provide the best financial care to customers every single day. Our professional compensation plan is passionate about quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.

At Think Bank, we're focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they have the opportunity to achieve their goals. We value our differences - in thought, style, culture, ethnicity, and experience - and understand that diversity and inclusion are good for business and make our company stronger.