Banking Customer Experience Specialist

Think Bank; Rochester (MN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance with HSA

Dental insurance

Vision insurance

PTO

7 paid holidays

Family leave

401(k) match

Profit sharing bonus

Tuition reimbursement

Clothing allowance

Job summary

Think Bank is seeking a Customer Service Representative (CSR) to greet customers by phone and understand banking needs, recommending appropriate products and services. You will collaborate with Think departments to resolve issues and enhance the customer experience in a fast-paced environment.

This full-time role offers a comprehensive benefits package and opportunities to stay current with banking technology while delivering friendly, knowledgeable service to customers in our Rochester area

Qualifications

• High school diploma or GED equivalent required.
• Bachelor's degree preferred.
• 1 year experience in banking and six months experience in customer service.

Responsibilities

• Efficiently utilize multiple Think systems to assist customers and resolve issues
• Follow up with customers to ensure their needs have been met and they have a positive experience
• Ensure the safety and soundness of the customer and Think Bank by following procedures and policies such as customer verification and other security measures
• Maintain a working knowledge of all Think consumer banking deposit, electronic banking, and debit/credit card products and services, and provide guidance to customers as needed

Skills

Customer service

Communication

Banking experience

Education

High school diploma or GED

Bachelor's degree

Job description

Think Bank is seeking a Customer Service Representative (CSR) to greet customers by phone and understand banking needs, recommending appropriate products and services. You will collaborate with Think departments to resolve issues and enhance the customer experience in a fast-paced environment.

This full-time role offers a comprehensive benefits package and opportunities to stay current with banking technology while delivering friendly, knowledgeable service to customers in our Rochester area