Consumer Banker

Think Bank; Rochester (MN); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Health insurance with HSA contribution

Dental insurance

Vision insurance

PTO 23 days annually

7 paid holidays

Paid family leave

401(k) employer match

Tuition reimbursement

Clothing allowance

Job summary

Think Bank is seeking a motivated Consumer Banker in Rochester, MN to engage customers, assess needs, and recommend banking products and services. The role involves opening accounts, presenting loan options, and delivering exceptional service with a focus on customer well-being.

Ideal candidates bring a High School Diploma (Bachelor's preferred), 1 year in customer service or retail, and 2 years in banking/finance or a related degree. Full-time schedule with competitive compensation and benefits.

Qualifications

• Must possess strong customer service and communication skills.
• Experience in handling cash and basic banking procedures.
• Education background includes high school diploma or higher, with preferred banking/finance exposure.

Responsibilities

• Actively engage in conversation with customers to understand their needs and recommend appropriate products and services.
• Open and maintain consumer banking accounts.
• Demonstrate understanding of credit rules and develop effective loan presentations.
• Follow up with customers to ensure needs are met and experience is exemplary.
• Engage branch staff to ensure an outstanding, seamless customer experience.
• Collaborate with business line advisors to provide customers best options for their needs.
• Ensure safety and soundness by following policies and procedures.

Skills

Customer service experience

Communication skills

Cash handling

Education

High School Diploma, GED, or equivalent

One year experience in customer service or retail

Two years' experience in banking, financial services, or accounting OR Bachelor's degree in business, finance, or related field

Job description

Think has an exciting opportunity for a motivated and customer-focused individual to serve as a Consumer Banker. As a Consumer Banker you will actively engage in inquiring conversations with customers and will provide financial care through thoughtful recommendations of products and services. You will work closely with branch team members to serve as a resource for other branch staff and integrate opportunities to improve our customer's financial well-being.

Additional Responsibilities:

• Actively engage in conversation with customers to understand their needs and recommend appropriate products and services
• Open and maintenance consumer banking accounts
• Demonstrate a thorough understanding of credit rules and principles, including being able to develop effective loan presentations
• Follow up with customers, as appropriate, to be sure their needs are met and their experience is exemplary
• Engage branch staff to ensure an outstanding, seamless experience for the customers
• Collaborate with business line advisors to provide customers the best options that serve their particular needs
• Ensure the safety and soundness of our organization by following policies and procedures

Education and Experience Requirements:

• High School Diploma, GED, or equivalent; Bachelor's degree preferred
• One year experience in customer service or retail
• Two years' experience in banking, financial services, or accounting OR Bachelor's degree in business, finance, or related field

Schedule:

This is a full-time position working approximately 40 hours/week. The hours and rotating schedule for this role will range from 8 AM - 6 PM Monday through Friday, and Saturdays from 8:45 AM - 12:45 PM.

Compensation:

$35.39/hour; non-exempt

Benefits:

The position is eligible for a full benefits package including:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Up to 23 days of PTO annually
• Seven paid holidays
• Four weeks of paid family leave
• Up to 7.5% 401(k) employer match
• Tuition reimbursement
• Clothing allowance

At Think Bank, we're on a mission to help our customers build a better financial life. Think's unique culture empowers employees to provide the best financial care to customers every day. Our professional compensation plan is focused on quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.

We will go the distance to help our employees flourish. We'll give you the training you need to hit the ground running - with confidence - in your new position, help you stay engaged and challenged, and provide an inspiring environment that celebrates your personal style, culture, and background.

We're focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they have the opportunity to achieve their goals. We value our differences - in thought, style, culture, ethnicity, and experience - and understand that diversity and inclusion are good for business and make our company stronger.