Customer Service Representative

Siegel Group Nevada Inc; Reno (NV); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Siegel Group Nevada Inc is seeking a Customer Service Representative to greet residents and guests at the property, answer phones, manage vacancies, and process transactions. This on-site role requires strong communication and cash handling, with postings to Craigslist and daily record-keeping.

The position demands 8-hour shifts, including weekends and holidays, and a fast-paced, upbeat environment. Minimum HS diploma and 6 months of customer service experience are required, with compliance to

Qualifications

• HS Diploma or equivalent.
• 6 months customer service experience.
• Legally able to work within State and Federal guidelines.

Responsibilities

• Greet all customers in a friendly, positive manner as they enter the property.
• Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office.

Skills

Customer service

Education

HS Diploma or equivalent

Job description

Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.Role SummaryCustomer Service Representative are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.ResponsibilitiesGreet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.Knowledge of room openings and availability.Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.Accurately handle all cash and charge transactions.Make cash drops in the safe.Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.Take work orders from residents and process correctly in the system.Receive and distribute mail to residents.Maintain a clean and inviting officeOther duties as assignedHS Diploma or equivalent6 months customer service experienceLegally able to work within State and Federal guidelinesPhysical Requirements / Working ConditionsContinuous standing and walking throughout the duration of each shift.Bending, lifting, and carrying up to 25 pounds.Constant face-to-face interactions with customers.Ability to multi-task and remain positive in busy working conditions.Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.Comply with the brand and Company uniform and hygiene policies.Fun, fast-paced, upbeat environment