Customer Service Representative

Siegel Group Nevada Inc; Olde West Chester (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Siegel Suites and Select, flagship brands of The Siegel Group, are seeking a Customer Service Representative at our Olde West Chester, Ohio property. You will greet guests, answer phones, know room availability, and help sell rooms both in person and by phone.

Daily Craigslist postings will be part of your duties, along with accurate cash handling and record-keeping. Responsibilities include processing work orders, distributing mail, maintaining a tidy office, and supporting other tasks as

Qualifications

• HS Diploma or equivalent must be obtained.
• 6 months customer service experience required.
• Legally able to work within State and Federal guidelines.
• Strong cash handling and sales skills.

Responsibilities

• Greet customers entering the property in a friendly, positive manner.
• Answer phones quickly and courteously, within 3 rings.
• Know room openings and availability; sell rooms in person and by phone; post Craigslist ads daily.
• Accurately handle cash and charge transactions; perform cash drops in the safe.
• Maintain accurate records of vacant rooms and close-out procedures (deposits, slips, closing reports).
• Take work orders from residents and process in the system; receive and distribute mail.
• Keep the office area clean and inviting; perform other duties as assigned.

Job description

Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.Role SummaryCustomer Service Representative are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.ResponsibilitiesGreet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.Knowledge of room openings and availability.Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.Accurately handle all cash and charge transactions.Make cash drops in the safe.Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.Take work orders from residents and process correctly in the system.Receive and distribute mail to residents.Maintain a clean and inviting officeOther duties as assignedHS Diploma or equivalent6 months customer service experienceLegally able to work within State and Federal guidelinesPhysical Requirements / Working ConditionsContinuous standing and walking throughout the duration of each shift.Bending, lifting, and carrying up to 25 pounds.Constant face-to-face interactions with customers.Ability to multi-task and remain positive in busy working conditions.Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.Comply with the brand and Company uniform and hygiene policies.Fun, fast-paced, upbeat environment