Customer Service Representative

Genuine Parts Company

Pueblo (CO)

On-site

USD 24,920 - 31,175

Full time

14 days+

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Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Genuine Parts Company is seeking a Customer Service Representative to fulfill customer orders and manage calls. Under supervision, you will build customer relationships, handle inquiries, and ensure optimal inventory levels. A high school diploma and good communication skills are required for this entry-level position. Join a supportive team with various benefits that include healthcare options and a 401(k).

Qualifications

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
Product knowledge is preferred.

Responsibilities

Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
Places customer orders via various methods and manages customer relationships to drive repeat business.
Expedites backorders and may handle customer returns.

Skills

Strong communication skills

Reliability

Organization

Attention to detail

Time management

Education

High school diploma or GED

Job description

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Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

This position is located in Pueblo, CO.

Job Duties

Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
Partners with Account Representatives to ensure customer satisfaction.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
May handle customer returns.
Performs other duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

Reliability, organization, and attention to detail required.
Strong communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
Product knowledge is preferred.

COMPENSATION: $18.09 - $22.63/hour

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Seniority level