Customer Service Representative

USA MOT Motion Industries, Inc.; Denver (CO); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid vacation & holidays

Sick leave

Job summary

Motion Industries in Centennial, CO is seeking a Customer Service Representative to accurately fulfill orders and handle inbound calls under close supervision.

You will place orders by phone, fax, email, or walk-in, provide quotes, and work with Account Representatives to ensure customer satisfaction while maintaining inventory and pricing compliance.

Qualifications

• High school diploma or GED required; 0–3 years related experience or equivalent combination.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences gross profit by negotiating price within parameters; may adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains inventory by ordering items to ensure adequate stock for customers.
• Places orders up to $5,000 per line and $10,000 per PO without approval.
• Sources products in branch, distribution center, or supplier inventories.
• Determines cost-effective shipping methods for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and assists with returns as needed.

Skills

Reliability, organization, attention‑

Strong communication skills

Multi-tasking & time management

Moderate computer skills

Product knowledge preferred

Education

High school diploma or GED

Tools

Business systems

Inventory systems

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. This position is located in Centennial, CO.

COMPENSATION:$19.89 - $24.88/Hour

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.