Sr Customer Service Representative

USA MOT Motion Industries, Inc.; Woodridge (IL); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid vacation

Job summary

Motion Industries in Woodridge, IL is seeking a Senior Customer Service Representative to respond to customer inquiries and place orders to ensure expectations are met. This role leverages deep product knowledge and guides less experienced reps while developing strong customer relationships.

Responsibilities include negotiating prices within parameters, maintaining inventory awareness, arranging shipping, and providing quotes with accurate order entry. A high school diploma is typically required.

Qualifications

• Excellent written, verbal and listening communication.
• Ability to multi-task and manage time effectively.
• Excellent computer skills and product knowledge.
• Strong negotiation and detail orientation.

Responsibilities

• Respond to customer inquiries and place orders.
• Negotiate sale and purchase prices within parameters.
• Build relationships to drive repeat business.
• Maintain inventory awareness and coordinate shipping.
• Provide coaching to junior staff and address customer needs.
• Handle returns and process quotes and order entry.

Skills

Communication

Verbal skills

Written skills

Time management

Multi-tasking

Negotiation

Product knowledge

Detail oriented

Computer skills

Education

High School Diploma or GED

Job description

SUMMARY

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May be assigned to one customer. Provides coaching, guidance, and direction to less experienced Customer Service Representatives. Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. May be responsible for quality and/or safety in the branch. Performs other duties as assigned. Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED Five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Excellent computer skills. Excellent negotiation skills. Strong product knowledge. Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS

LICENSES & CERTIFICATIONS: None required. SUPERVISORY RESPONSIBILITY: BUDGET RESPONSIBILITY: No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

COMPENSATION

Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Pay: $ 27.06 - $35.22/hourly

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.