Customer Service Representative

Safavieh Inc.; Port Washington (NY); On-site; USD 71,635,000 - 82,380,000; Full time

Benefits offered by this job

401k with 2% match

Medical Vision Dental

Paid holidays & time off

Job summary

Safavieh Inc. in Port Washington, NY is seeking a reliable Customer Service Representative to join our on-site team. The role involves handling calls, chats, and emails, processing returns or damaged items, and assisting customers with orders while upholding our brand standards.

You should have a Bachelor’s degree preferred and 2+ years of experience, strong communication, and proficiency with Microsoft Excel and Google Suite. This full-time position includes benefits and a 401k match.

Qualifications

• Bachelor’s Degree or Equivalent preferred.
• 2+ years of quality customer service experience.
• Friendly, outgoing, able to work with team or individually.
• Proficient in MS Excel and Google Suite.
• Strong written and verbal communication skills.

Responsibilities

• Answer customer calls, chats, and emails on select business days on site.
• Handle returns or damaged items.
• Engage across phone, email, and live chat for consistent service.
• Resolve customer concerns with empathy and efficiency.
• Monitor product listings and coordinate website updates to improve UX.
• Maintain clear communication with teammates.

Skills

Customer Service

Microsoft Excel

Google Suite

Written & Verbal

Teamwork

Education

Bachelor’s Degree or Equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Port Washington, NY, US

$25.00 Annually

About Us:

Safavieh is a leading global home furnishings brand known for its high-end rugs, furniture, and accessories. Established in the U.S. in 1978, Safavieh blends rich heritage with modern design, offering curated collections sourced from classical rug-weaving centers around the world. Our headquarters are in Port Washington, NY, we also maintain permanent showrooms in Atlanta, Las Vegas, and High Point, NC. For four generations, our family-run business has been committed to exceptional quality and timeless style.

Position Summary:

We are looking for a motivated and hardworking individual to join our innovative and passionate team. A day in this position would consist of answering customer calls, chats and emails throughout select business days, and taking care of customer tickets. The ideal candidate will be responsible for fulfilling all customer inquiries, discussing any issues or ideas with fellow team members, and assisting with returns or damaged items.

Responsibilities:

• Must be able to commute to Port Washington, New York for work. Job is 100% on site. This role is for Monday-Friday and Includes training
• Engage with customers across multiple communication platforms—including phone, email, and live chat—ensuring consistent and personalized service experiences
• Proactively address and resolve customer concerns with empathy, efficiency, and a solutions oriented approach to uphold the brand’s reputation for excellence
• Professionally acknowledge and resolve customer concerns with discretion, empathy, and a commitment to delivering swift and satisfactory resolutions
• Support and contribute to website functionality and upkeep by monitoring product listings, troubleshooting issues, and coordinating updates to enhance the user experience
• Keep good communication with team members.

Qualifications:

• Bachelor’s Degree or Equivalent preferred
• 2 + years providing excellent Customer Service
• Friendly, outgoing personality, able to work with a team, clients, or individually
• Proficient in Microsoft Office (specifically Microsoft Excel), Google Suite
• Strong written and verbal communication skills.

Compensation:

• $25.00/ hour
• 401k (with 2% match), Medical, vision, dental, Insurance
• Paid holidays, vacation, and sick time