Customer Service Representative

Amwins; Plano (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits start

Mental health support

Life & AD&D Insurance

Health Savings Account

FSA & Dependent Care

Parental Leave

Voluntary coverage options

Retiree medical benefits

401(k) with company match

Paid Time Off and holidays

Career development opportunities

Job summary

AMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance across Texas, Florida, and Oklahoma. The role is Hybrid in Plano, TX with 2–3 days onsite, and involves collaboration with agents, insureds, underwriting, and internal teams in a fast-paced setting.

Ideal for entry-level candidates or experienced professionals seeking growth in specialty auto.

Qualifications

• 1–3 years of customer service, administration, or insurance experience.
• Interest in or experience with personal auto or non-standard auto insurance.
• Active Property & Casualty license or willingness to obtain (training provided).
• Strong communication, organization, and multitasking skills.

Responsibilities

• Service non-standard auto policies including endorsements, cancellations, and renewals.
• Support agents and insureds with policy, coverage, and billing inquiries.
• Ensure accuracy, documentation, and compliance with state regulations (TX, FL, OK).
• Collaborate with underwriting and producers to resolve issues efficiently.

Skills

Customer service

Administrative

Insurance experience

Bilingual English/Spanish

Job description

AMWINS Specialty Auto – Customer Service Representative (CSR)

Location: Plano, TX (Hybrid) with 2–3 days onsite in Plano, TX.

Line of Business: Non-Standard Personal Auto

AMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance for Texas, Florida, and Oklahoma. This role is ideal for both entry-level candidates looking to begin a career in insurance and experienced professionals seeking to grow within a specialty auto environment. You’ll work closely with agents, insureds, underwriting, and internal teams in a fast-paced, collaborative setting.

What You’ll Do

• Service non-standard auto policies including endorsements, cancellations, and renewals
• Support agents and insureds with policy, coverage, and billing inquiries
• Ensure accuracy, documentation, and compliance with state regulations (TX, FL, OK)
• Collaborate with underwriting and producers to resolve issues efficiently

What We’re Looking For

• Customer service, administrative, or insurance experience (1–3 years preferred)
• Interest in or experience with personal auto or non-standard auto insurance
• Active Property & Casualty (P&C) license or willingness to obtain (training and support provided)
• Strong communication, organization, and multitasking skills
• Ability to work effectively in a high-volume setting call center
• Experience with Texas, Florida, or Oklahoma auto insurance a plus
• Required: Bilingual (English/Spanish)

The Amwins Advantage: Benefits & Perks

• Medical, Dental, Vision available your first day of employment
  • Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
• Mental health support including:
  • Virtual therapy
  • Digital coaching
  • 24/7 EAP counseling
• Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
• Health Savings Account with company contributions
• Health Care FSA, Dependent Care FSA, and Commuter Benefits
• Parental Leave and Adoption Assistance
• Voluntary coverage options:
  • Life Insurance
  • Critical Illness
  • Accident
  • Identity Theft Protection
• Retiree medical benefits available for Medicare-eligible retirees
• 401(k) with company match
• Generous Paid Time Off and Company Holiday Schedule
• Collaborative, continuing education focused work environment
• Career advancement opportunities