Customer Service Representative

RD Appliance Service, Corp.; Plainview (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in appliance service, based in Long Island, is looking for a Customer Service Representative to join their team. The right candidate will exemplify the company’s values of honesty, integrity, and professionalism while providing exceptional customer support. This position involves answering customer inquiries, scheduling service calls, and ensuring a positive experience for clients and technicians alike.

Benefits

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Paid time off

10 paid holidays

Qualifications

• Proven communication skills with supervisors, employees, and customers.
• Ability to handle multiple tasks effectively.
• Experience in scheduling service calls preferred.

Responsibilities

• Answer phones and handle customer inquiries.
• Schedule service calls and document customer interactions.
• Provide information about services and troubleshoot issues.

Skills

Professional phone etiquette

Attention to detail

Organizational Skills

Excellent written and verbal communication skills

Ability to prioritize and multitask

Positive and professional demeanor

Job description

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Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off
  
  
  

RD Appliance Service, Corp. is a family owned and operated business serving Long Island since 1963. We are are seeking a customer service representative. As a CSR you are the front line of our team. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect.

We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of appliances but primarily focus on high end brands.We are factory authorized for many high end brands. The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat.

If you are an experienced CSR, scheduler or dispatcher and are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers.

Responsibilities:

• Answer phones
• Enter new customer info
• Schedule service calls
• Handle customer inquiries and concerns
• Provide information about services
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Answer scheduling and/or routing questions from technicians
• Process credit card payments
• Accept and check in parts deliveries
  
  
  

Required Qualifications:

• Professional phone etiquette
• Ability to prioritize and multitask
• Positive and professional demeanor
• Attention to detail
• Excellent written and verbal communication skills
• Organizational Skills
• Computer Skills
  
  
  

Desired Qualifications:

• Experience with scheduling and routing service calls
• Geographical knowledge of Long Island and NYC
• Appliance repair service knowledge
• General home appliance knowledge
  
  
  

Benefits:

• Paid time off
• 10 paid holidays
• 401K
  
  
  

Hours:

• Monday - Friday
• 9:30-5:30
  
  
  

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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