Customer Service Representative

LANXESS Deutschland GmbH; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay & benefits

Flexible work arrangements

Training & development

Diversity & inclusion

Global exposure

Job summary

LANXESS is seeking a Regional Customer Service/Supply Chain specialist in Pittsburgh for a hybrid role. You will plan and execute processing of customer orders, ensure on-time delivery, and maintain customer Master Data.

Coordinate with plants on special requests and shipping arrangements. The ideal candidate has a Bachelor’s in Business/Logistics, 3–5 years in supply chain, and proficiency in SAP, LMS, Lotus Notes, Excel, and PowerPoint.

Qualifications

• Bachelor's Degree in Business, Logistics, or Supply Chain with 3–5 years related experience.
• Proficient in Lotus Notes, LMS and SAP.
• Strong organizational, communication and time management skills.
• International logistics operations experience and knowledge of export compliance desirable.
• Hybrid role with on-site Pittsburgh office at least three days per week.

Responsibilities

• Plan and execute processing of customer orders in L4P to ensure on-time delivery and accurate master data.
• Maintain customer messages and contact info in Customer Master Data records; notify plants of special requests and shipping arrangements; verify price and incoterms on POs.
• Investigate blocked freight orders and issues; apply LANXESS logistics procedures and TM module knowledge.
• Collaborate with FIT Order to Cash on upgrades and rollouts; escalate issues to IPG NA if needed.
• Review orders on credit block following corporate policies and BU guidelines.
• Assist Head of SCM NA in identifying improvements to streamline procedures and improve team efficiency.

Skills

Organizational skills

Communication

Time management

Problem solving

Negotiation

Fast learner

Education

Bachelor's Degree in Business/Logistics/Supply Chain

Tools

SAP

LMS

Lotus Notes

PowerPoint

Excel

Job description

Job Highlights

• Plan and execute expedient and efficient processing of customer orders in L4P to ensure products are delivered to LANXESS’ customers on time and without problems. This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.
• Investigate and resolve issues related to blocked freight orders and automatic delivery creation. Requires knowledge of LANXESS logistics procedures, L4P TM module, shipping methods and regulations.
• Report inventory shortages or issues to Regional Supply Chain Management (SCM) team that prevent timely assignment of product to comply with LANXESS transportation/warehousing lead times and meet with customer’s delivery requirements. May include discussions with management and/or sales to review changes in customer’s demands or deviations of requirements.
• Collaborate with FIT Order to Cash on future upgrades and rollouts. Support where and when needed and elevate topics to IPG North America (NA) Implementation Manager and Head of Customer Service NA, if necessary.
• Review orders on credit block in accordance with corporate policies and Business Unit (BU) guidelines.
• Assist Head of SCM NA in identifying potential areas of improvement to streamline procedures and improve the quality, consistency and efficiency of the NA Customer Service team.

Experience / Skills

• Bachelor's Degree in Business, Logistics, or Supply Chain with 3-5 years related experience is required. Equivalent business or industry experience will be considered.
• Proficient working knowledge of Lotus Notes, LMS and SAP are mandatory.
• Functional knowledge of Microsoft Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
• The position requires strong organizational, communication and time management skills.
• Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.
• Ability to quickly grasp general business and market information as well as related technical information regarding LANXESS IPG products to serve as a department resource.
• International logistics operations experience and knowledge of export compliance regulations are desirable.
• This is a HYBRID role with the expectation to be on-site in the Pittsburgh office at least three days per week every week.

Location Pittsburgh
Employee Type Regular

Who we are

LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.

Be part of it!

What we offer

• Compensation We offer competitive compensation packages, inclusive of a global bonus program. Please note, the actual compensation may vary based on geographic location, work experience, education, and skill level.
• Comprehensive Benefits We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility We support you in maintaining a balance between working hours and personal life. With our global "Xwork" program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
• DiversityLANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.

LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors.

We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!

Join the LANXESS team!